Hello, we are Vodafone Roaming Services
Vodafone Roaming Services ensures over 750 million mobile customers can confidently connect abroad and enjoy voice and data services.
We make roaming work for Vodafone customers
We are Vodafone's central wholesale roaming team. We manage the contracts and technical connectivity with more than 650 foreign networks in almost every country of the world. We steer customers to the best available network and monitor their voice and data quality, around the clock. We negotiate roaming rates and traffic volumes with our roaming partners and settle the resulting payments with them.
We make roaming work for other parties, too
More than 40 mobile operators, including some of the world's top players, have outsourced their roaming to us. They leverage our award-winning services, infrastructure and expertise. Our sponsored / interstandard roaming service is a fast and easy way to substantially increase their roaming footprint. If you want to maximise your GSM and LTE coverage within a few months, please visit the "Sponsored roaming" panel above.
Let your mobile customers roam like Vodafone
Do you operate a GSM or LTE network? Do you want to maximise your GSM and LTE coverage within a few months? Do you want to generate additional revenues and beat your local competitors in roaming? Vodafone Sponsored Roaming gives your customers voice, text and data connectivity in virtually any country in the world:
- Extensive coverage: Take advantage of our 700 plus roaming partners in over 210 destinations. Voice and SMS roaming are enabled in virtually every country in the world, data in over 200 countries and CAMEL for prepaid customers in over 100 countries. Our LTE data roaming footprint covers far more destinations than your competitors.
- Customer friendly: There is no SIM card swap or giving out a new phone number! With our service, customers keep their number, voicemail and essential services. They don’t even notice they are using a sponsored network.
- Fast to deploy: You can launch your new roaming proposition typically three months after contract signature. We help you creating a business case, agree an implementation plan, connect to you our footprint, and conduct quality tests.
- High quality standards: We maintain round-the-clock monitoring in the largest roaming destinations, based on the GSMA’s Global Roaming Quality (GRQ) standard. We can expand the quality monitoring to almost any destination of your choice.
- Extensive fraud monitoring: We can monitor your NRTRDE records and TAP files in parallel to your own fraud management activities. Alternatively, you can either monitor fraud fully yourself or leave it to us completely.
Take advantage of our leading roaming offer
Follow more than 40 mobile operators, including some of the world's top players, that have outsourced their roaming to us. With Vodafone Sponsored Roaming you can leverage our award-winning services, infrastructure and expertise.
Our chief executive
Sherif was appointed CEO of Vodafone Roaming Services and member of the company’s Board in 2018.
He joined Vodafone Egypt in 2000 as Head of Marketing and subsequently held a number of senior commercial positions in the local market. In 2014, Sherif joined the Group Shared Services team as Commercial Development Director, on top of his responsibility as CEO of Shared Services Egypt. 2016, he relocated to London to lead Vodafone's global shared services value strategy and plan before moving to Luxembourg in March 2018.
Our management team
Vodafone Roaming Services brings together more than 25 nationalities, all experts in their areas and all driven by the aim to deliver the best value to Vodafone and its customers.
About sponsored roaming
Get in touch with us
Meet us in person
If you want to learn more about our services we will be present at the following conferences.
|14 - 15 November 2017
|19 - 22 March 2018||GSMA WAS #7
|23 - 26 April 2018||MVNO World Congress||Madrid|
About roaming partnerships
Any enquiries regarding international roaming with any of the following Vodafone networks please contact firstname.lastname@example.org.
|Congo (DRC)||Hungary||Mozambique||South Africa|
Visit our office
We are located at:
15 rue Edward Steichen (Pixel Building)
Grand Duchy of Luxembourg
Tel: +352 2700 2701 102
Fax: +352 2700 2701 102
Global Telecoms Business (GTB) recognised our roaming quality commitment through one of its 2016 Innovation Awards. In the category Consumer Service Innovation, the jury acknowledged our drive to further increase our data roaming speeds.
Winners in the best solution for growing smaller or independent networks category, with the awards jury saying “the scope of impact on small operators is impressive - this approach solves some of the more difficult remaining roaming problems.”
We won a Telecoms.com Award for the speed of our 4G roaming rollout. The award is testament of Vodafone’s undisputed leadership in 4G roaming, offering its customers a larger 4G roaming footprint than any other mobile operator.