The world never stands still. Neither do we.
In today’s rapidly changing landscape, companies can only survive by moving forward, fast. Testing new ideas, spreading fresh thinking, driving innovations and improving processes.
It’s a world we know well. After all, we shape it.
_VOIS intro video
Established in 2006, _VOIS – Vodafone Intelligent Solutions – has grown from a single entity service provider to a global, purpose driven TechCo, dedicated to driving scale @ speed and delivering value to Vodafone.
We are a global team of over 24,000 highly skilled people, servicing 28 countries across 4 locations in Egypt, India, Hungary and Romania.
We underpin everything that Vodafone does. We bring innovation and agility to everything we do and everyone we serve. We move the world forward, every day.
_VOIS in numbers
Service lines and enabling functions
In value delivered
Our ambition is to be the Vodafone Group partner of choice for talent, technology, and transformation.
We are a global team of highly skilled individuals, focused on delivering business outcomes and adding value for Vodafone.
We are global, purpose-driven TechCo, constantly driving new innovations, testing new ideas, spreading fresh thinking, and improving processes.
We bring energy and speed to everything we do and everyone we serve. We power our business and our customers towards a new digital world.
Portfolio of services
_VOIS is a key differentiator for Vodafone and local markets, providing a comprehensive portfolio of services, including:
We provide professional, efficient support for every aspect of the business customer life-cycle. This includes marketing, sales, commercial operations, transition, customer onboarding and operations, technical support, service management, and in-life commercial management. Our aim is to drive businesses forward by creating value, every day.
We deliver high-quality customer care services for voice, chat, back-office, complaints, and IoT. Our specialists offer a range of scaled services at basic, advanced, and complex levels – all focused on enabling powerful customer relationships that drive business success.
Financial Operations supports 20+ local markets and Group entities with dedicated, accurate, and efficient core and non-core financial processes. Our organisation is built on a strong framework of performance, partnership, and process, and is spread across 3 _VOIS locations.
Global Business Intelligence Services
We generate business insights that support powerful business decisions. GBIS consists of 400+ talented data and analytics professionals who drive digital transformation projects, enabling both local markets and Vodafone Group’s Data and Analytics Team to deliver valuable, innovative products – and create the future in the process.
Our bold vision is to accelerate HR’s digital transformation by leveraging automation, analytics, and AI. HR Operations at _VOIS consists of 300+ professionals in India and Hungary, supporting 90,000+ employees across 30+ local markets and Group entities. Our extensive service offerings span TA, onboarding, employee life-cycle and L&D administration, multi-channel employee helpdesk, payroll, international mobility, and HR reporting.
The Security Operations Team proactively fights fraud while also ensuring solid, secure business connections. Our key services include monitoring payments, data usage, and new customers applying for connections. We enable peace-of-mind with professionalism and efficiency.
Supply Chain Management
We manage efficient, service delivery operations for Vodafone Procurement Company. Our range of services includes contracts-to-catalogues, source-to-procure, managing supplier queries, contractor life-cycle management, software asset management, and providing sourcing support to key categories.
Our partner markets
_VOIS supports partners in 28 different countries