Our customers can manage how we contact them and what network and location data they share with us to support personalised communications. These permissions can be managed through the MyVodafone app, or with the support of our local market customer service teams, online, by telephone or in our retail stores.
Our centralised permissions approach means customers only need to use one channel to update their permissions, and this will be fed through to all our systems.
You can control what device data we access through the MyVodafone app, such as location data. These permissions can be updated, changed or withdrawn at any time from within the app settings.
Vodafone’s dedicated privacy and security team is there to ensure we are always adhering to these permission principles when designing new products and services.
In the rare instance there are any complaints around our permission handling, then there are dedicated teams ready to resolve those issues.