New operational models for the telco industry
Our shared operations deliver a range of world-class services to Vodafone Group, our local markets, and to other partners and organisations. These services include our pioneering carrier services, innovation centre, network solutions, shared services, and procurement and connectivity offerings. As our business evolves, we're reinventing these successful operations with ecosystem and partnership models to commercialise, drive efficiency, enhance customer experience, and accelerate growth.
VOIS VALUE
VOIS VALUE
VOIS: our unique shared services
Vodafone Intelligent Solutions (VOIS) is the largest global shared services organisation in our sector, serving Vodafone and other telcos and tech firms worldwide. To meet changing customer needs and unlock value, VOIS is pioneering a unique collaboration model designed to share ideas, innovation and platforms with customers and partners.
Powerful back office solutions
VOIS offers a comprehensive range of world-class back office services that empower Vodafone and our partners around the world to drive efficiency and scale.
Technology
VOIS pioneers advanced technologies to elevate the customer experience and drive efficient transformation. Our global team of professionals provide services such as application development, testing, operations, analytics and cyber security.
Business, B2B and sales and marketing
Our team helps drive transformation in every aspect of the business lifecycle, from sales and marketing to commercial operations, transition, customer onboarding, and service management.
Corporate services
We empower Vodafone Group, local markets, and partners with our portfolio of next-generation corporate services. These use leading automation and analytics to support our talented team in delivering reliable value and results, at any scale.
Customer care
Our leading technology supports our expert team in delivering scaled, high-quality customer care solutions for voice, chat, back office, complaints, and the Internet of Things.
Our strategic partnership with Accenture
VOIS has partnered with Accenture to commercialise our market-leading shared services for telco and tech customers. The goal is to accelerate growth, enhance customer service, and drive efficiencies for Vodafone and our partners. This partnership is a unique model that combines the best of in-house and third-party capabilities.
CHANGE
Our shared services model
VOIS offers clear, benchmarked, and competitively priced services with guaranteed outcomes, flexibility, and optionality. By partnering with Accenture, we can tap into world-class technology, talent development, and industry and transformation services to help us bring our portfolio of services to market faster.
A new force in procurement and connectivity
Our world-class procurement organisation has joined our global leader in voice and roaming to form Vodafone Procure & Connect. Their combined strength will increase our resilience in this area, multiply the value we offer, and create a unique industry force with even greater scale and collective expertise.
INNOVATION
Accelerating start-ups through Tomorrow Street
Tomorrow Street is an innovation centre that connects Vodafone with new firms and accelerates their path to becoming our suppliers. Tomorrow Street is based in Luxembourg, providing the perfect gateway to launch opportunities across Europe and the globe. So far, we've accelerated more than 20 start-ups.
Evolution & Innovation
Dedicated to futureproofing and transforming networks through innovation. This area drives the adoption of next-generation technologies to enable scalability and agility.
Design & Deployment
Focuses on the end-to-end design and rollout of network infrastructures, both mobile and fixed. It includes strategic planning, coverage optimization, and the deployment of advanced connectivity and products to ensure high-quality service delivery.
Operations & Managed Services
Covers the operational management of network environments, ensuring stability, performance, and reliability. It includes proactive monitoring, incident resolution, and managed services to maintain seamless network operations for enterprises and consumers.
Security & Resilience
Focuses on protecting networks and digital assets against cyber threats and ensuring business continuity. It includes advanced security frameworks, threat mitigation strategies, and resilience planning to safeguard critical infrastructure.
Energy & Sustainability
Addresses the optimization of energy consumption and sustainability initiatives within network operations. It leverages analytics and forecasting to reduce costs, improve efficiency, and support environmental responsibility.
Consulting & Strategic Services
Provides expert advisory and governance for technology strategies, vendor management, and compliance. This area ensures alignment with global standards, risk mitigation, and strategic insights to guide network evolution and business decisions, leveraging best-in-class expertise from top industry professionals.
Unlocking the future of carrier systems
Vodafone Carrier Services empower leading organisations to thrive in a fast-moving market. Our world-class systems unlock access to infrastructure, wholesale connectivity and digital communication in 180 countries. In partnership with our customers, we create innovative, scalable solutions that help shape the future of wholesale connectivity.
