New operational models for the telco industry
Our shared operations deliver a range of world-class services to Vodafone Group, our local markets, and to other partners and organisations. These services include our pioneering carrier services, innovation centre, network solutions, shared services, and procurement and connectivity offerings. As our business evolves, we're reinventing these successful operations with ecosystem and partnership models to commercialise, drive efficiency, enhance customer experience, and accelerate growth.
VOIS VALUE
VOIS VALUE
VOIS: our unique shared services
VOIS (Vodafone Intelligent Solutions) is the largest global shared services organisation in our sector, serving Vodafone and other telcos and tech firms worldwide. VOIS is pioneering a new partnership model for the telco industry, where the sharing of ideas, innovation, platforms and services will unlock value for customers.
Embark on your digital transformation journey
VOIS’ comprehensive portfolio will cater to all your business needs, empowering you with innovative ideas, streamlined processes, and exceptional services.
Technology
VOIS pioneers advanced technologies to elevate the customer experience and drive efficient transformation. Our global team of professionals provide services such as application development, testing, operations, analytics and cyber security.
Business, B2B and sales and marketing
Our team helps drive transformation in every aspect of the business lifecycle, from sales and marketing to commercial operations, transition, customer onboarding, and service management.
Corporate services
We empower Vodafone Group, local markets, and partners with our portfolio of next-generation corporate services. These use leading automation and analytics to support our talented team in delivering reliable value and results, at any scale.
Customer care
Our leading technology supports our expert team in delivering scaled, high-quality customer care solutions for voice, chat, back office, complaints, and the Internet of Things.
Our strategic partnership with Accenture
VOIS has partnered with Accenture to commercialise our market-leading shared services for telco and tech customers. The goal is to accelerate growth, enhance customer service, and drive efficiencies for Vodafone and our partners. This partnership is a unique model that combines the best of in-house and third-party capabilities.
CHANGE
Our shared services model
VOIS offers clear, benchmarked, and competitively priced services with guaranteed outcomes, flexibility, and optionality. By partnering with Accenture, we can tap into world-class technology, talent development, and industry and transformation services to help us bring our portfolio of services to market faster.
A new force in procurement and connectivity
Our world-class procurement organisation has joined our global leader in voice and roaming to form Vodafone Procure & Connect. Their combined strength will increase our resilience in this area, multiply the value we offer, and create a unique industry force with even greater scale and collective expertise.
INNOVATION
Accelerating start-ups through Tomorrow Street
Tomorrow Street is an innovation centre that connects Vodafone with new firms and accelerates their path to becoming our suppliers. Tomorrow Street is based in Luxembourg, providing the perfect gateway to launch opportunities across Europe and the globe. So far, we've accelerated more than 20 start-ups.
Strategy & Architecture
Provides strategic advisory and architectural guidance to support operators in defining network evolution paths, governance models and technology roadmaps, ensuring long‑term alignment between business objectives, network capabilities and industry standards.
Network Technology Design, Validation & Deployment
Covers engineering, design, validation and deployment services supporting the introduction, testing and rollout of network technologies and connectivity solutions, ensuring technical readiness, performance, interoperability and scalability across Fixed, Mobile, IP and Open network architectures.
Digital & Automation
Enables the digital transformation and automation of network infrastructures and processes through software platforms, cloud technologies, APIs and AI‑driven solutions, accelerating innovation, efficiency and time‑to‑market.
Operations & Managed Services
Delivers end to end operational support and managed services to ensure stable, efficient and high quality network operations, covering platform based services, integration, performance management, incident resolution and lifecycle management across all network domains.
Security & Resilience
Provides security assessment, protection and managed security services to safeguard network infrastructures, platforms and services, ensuring resilience, compliance and risk mitigation across Fixed, Mobile and Cloud environments.
Energy & Sustainability
Supports operators in optimising network energy efficiency and sustainability through advanced analytics, monitoring, forecasting and governance services, enabling cost reduction, regulatory compliance and environmentally responsible network operations.
Unlocking the future of carrier systems
Vodafone Carrier Services empower leading organisations to thrive in a fast-moving market. Our world-class systems unlock access to infrastructure, wholesale connectivity and digital communication in 180 countries. In partnership with our customers, we create innovative, scalable solutions that help shape the future of wholesale connectivity.
