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Making healthcare more affordable in Kenya

05 Mar 2021Inclusion

Making healthcare more affordable in Kenya

In Kenya, only one in five of the population has some form of financial protection from healthcare costs*. Safaricom’s M-TIBA is a service that allows anyone to send, save and spend funds specifically for medical treatment using their mobile phone. Money stored in M-TIBA can only be used to pay for treatment and medication at M-TIBA-registered clinics and hospitals.

M-TIBA is helping streamline the management of large-scale health financing schemes from insurers, the government and donors and is helping to make healthcare more accessible. There are now more than four million users of M-TIBA. Since launching in 2016, partners using the service have processed over 330,000 healthcare visits and have paid out over €5 million in medical costs.

As mobile penetration in Kenya is above 95%, M-TIBA is emerging as a secure and scalable platform to roll out essential health finance products.

Kenya Utilisation Survey, 2014

  • Mobile to women