Vodafone Shared Services creates value for Vodafone by optimising quality and efficiency. It has matured over the past 10 years, delivering value to our partners and significantly contributing to customer experience.

Who we are

Established in 2006, VSS has evolved from being a single entity into a multi-functional and multi-location organisation which currently covers centres across Hungary, Egypt, India and Romania with over 20,000 professionals.

In recent years, VSS has transformed its approach from being a reliable service provider to becoming a strategic partner with a focus on value and business outcomes, and become a key lever for Vodafone to drive cost saving programs across Group and Local Markets.

We're doing this by effectively enabling the Vodafone strategy and playing a key role in delivering cost optimisation, innovation and higher levels of profitability.

Quick facts & figures

Vodafone Shared Services' evolution will contribute to strengthening Vodafone market competitiveness. The Shared Services operational framework ensures robust service delivery, better control, transparency and quality of service.


Monthly transactions handled

Countries supported

End users supported

Monthly transactions handled



Languages spoken

Enterprise customers

Group Enterprise proposals delivered


Our vision

Lead the change for Vodafone as a strategic partner, to create a competitive edge and improve profitability

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Portfolio of services

Today, VSS takes pride in owning a wide portfolio of services, supporting Vodafone Group and Local Markets. This covers various capabilities including: Finance, Supply Chain, Customer Operations, Sales and Marketing, Product Development and Management, Legal, Fraud, Credit and Collection, HR, Technology, Networks and Business Intelligence.

Our customers



 Czech Republic














 New Zealand






 United Kingdom


Work for us

View current positions in Vodafone shared services, and explore the world of opportunities that working in these multi-national teams provides.

Protecting your personal information is important for us. We appreciate that you gave us trust and we are committed to protect your privacy.

If you have any concerns, please contact our Data Protection Officer via e-mail (privacy_vss@vodafone.com).