Vodafone has been developing and enhancing mobile technology since the very first call on our network more than 30 years ago. The health and safety of our customers and the wider public has always been – and continues to be – an absolute priority for us.

Mobile technology operates well within the safety limits set out by international guidelines. The opinion of the independent World Health Organization (WHO) remains the same: there is no evidence to convince experts that this technology poses any risk to human health.

Is 5G safe to use?  


You may have heard that 5G is up to 10 times faster than 4G, is more reliable and offers much quicker response times for Internet services we all enjoy while on the move.  But, as with any new technology, you may have questions about any potential health risks or the impact of the new technology on our environment.  5G complies fully with existing international EMF exposure guidelines, providing protection for everyone, including children, against all established health hazards.


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Here’s a quick summary of the basics

How your mobile works

Your mobile device converts voice and data messages into radio waves, which are part of the electromagnetic wave spectrum. The radio waves are transmitted as electrical signals through a network of base stations. Each base station has a cabinet and antennas to send and receive your communication. The antennas are usually fixed to a support structure such as a mast. Base stations relay your signal through cables, or a microwave connection, to a core switching centre, from where it is routed to its destination using the same technology.

What do the experts say?

There have been thousands of scientific studies into the effects of radio waves on health. The vast majority of experts – such as WHO and the International Commission on Non-Ionizing Radiation Protection (ICNIRP) – agree there is no evidence that the use of mobiles or base stations result in adverse health effects when operated within guideline safety limits.

“A large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use.”

World Health Organization fact sheet on mobile phones

What we are doing

We are absolutely committed to ensuring the health and safety of our employees, customers and the communities in which we operate.

Our vision is to lead within the industry in responding to public concerns about mobiles, masts and health by demonstrating leading-edge practices and encouraging others to follow.

We have a defined governance and policies to deliver on this commitment.

“Our mobiles, masts and base stations comply with the international health guidelines recommended by the International Commission on Non-Ionizing Radiation Protection.”

Matthew Rae, Group Director of Health, Safety and Wellbeing