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Vodafone Call+ & Message+ Terms of Service

Vodafone Message+ and Call+ Enriched Communications Services (the “Service”)

Terms of Service

Date: October 2015

1. Your acceptance to use the Service

The Service is provided to you by Vodafone Sales and Services Ltd (“VSSL”, “we”, “us”), registered in England and Wales at Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, under registered number 06844137 and registered VAT number GB 569 95 32 77.

BY USING THE SERVICE YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF SERVICE. If you choose not to agree with any of these terms, you may not use the Service.

2. Using the Service

The Service allows enhanced calling and messaging with other compatible devices. To be compatible, the devices must support Rich Communication Services (“RCS”). Some aspects of the Service also require a cellular data connection, or for the device to be connected to Wi-Fi.

If you and/or your recipient don’t have a RCS compatible client and/or data enabled, or for any other reason the content cannot be delivered over the internet, your messages will be sent via normal SMS in accordance with your price plan (a notification will appear where SMS will be used).

You are responsible for your messages and any content that you share, so make sure that they comply with all laws which may apply. In particular, you must make sure your messages and content are not harmful or offensive and that you own all rights in the content you send to your contacts. You should not share music or video files unless you own all relevant rights to them. Sharing music or video without the permission of the copyright owner is unlawful.

To use the Service, you must be 16 years old or more, or have permission from your parent or guardian.

We and our licensors or your operating system provider own all proprietary rights in the Services and you will not have any right to the Services apart from the right to use them in line with these terms and any terms provided by your device operating system provider. You agree that you will not use the Services in a manner inconsistent with these terms.

Nothing in these terms affects any legal rights you have as a consumer.

3. Your information

We collect and use certain data in accordance with our Privacy Policy ( The Privacy Policy is incorporated into these terms. If you do not agree with the way we collect and use your data, please do not use the Message+ and Call+ Services.

4. Cost

You will be charged in accordance with your price plan for your use of the Service. Where an internet connection is available, cellular data will be used to send messages and content (unless you are connected to the internet via Wi-Fi). Where a cellular data connection or Wi-Fi is not available, or you want to message someone who is not online on any RCS enabled device, your messages will be charged as SMS.  Any calls made will be charged per minute in accordance with your price plan.

5. Ending or changing the Service

You may disable the Service at any time. Depending on your device type, you can disable the “Chat Service”, “Rich Communications” or “RCS” in your messaging app settings, or disable the “Rich Communications” from your network settings. For HTC devices only, you can disable the “Rich Communications” or “Chat Service” account from your accounts and sync settings.

We may suspend or change the Service immediately for any reason, including where repair or maintenance work is needed. We can withdraw the Service, but will provide at least 30 days’ notice if we do so.

6. What we are not responsible for

We provide the Service on an 'as is' basis for your personal use only. Not all of the Service will work with all mobile equipment. We will not be responsible for any loss or damage that we or you could not reasonably expect at the time you first began to use the Service or which is out of our control. We will also not be responsible for:

a)      any loss or damage arising as a result of any content which you upload, store or share;

b)      any content or services provided by another person or organisation;

c)       any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps; or

d)      any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control.

You must notify us immediately of any breach of security or unauthorized use of your mobile phone. We will not be liable for your losses caused by any unauthorized use of your account and you may be liable for the losses caused to us or others due to such unauthorized use.

  7. General terms

We may allow another person or company to perform any of our obligations under these terms on our behalf. You agree that we may transfer our rights and obligations under these terms to another Vodafone group company. If we transfer our rights and obligations to any other third party, we will let you know. If any of these terms cannot be enforced by any court or other authority we will delete it from these terms and it will not affect the rest of the terms. We may send you notices by email, text, post or on our website. We can change these terms at any time by posting the amended terms on

These terms and the provision of the Service will be governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales subject to any applicable law which provides a different jurisdiction for you as a consumer.

8. Support

We hope you enjoy using the Service.

If you have any problem you can contact us directly through the website in the ‘Feedback’ section.

For more information on how the Service is supported on your device visit the FAQ section at or