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Vodafone named a “Visionary” in 2021 Gartner Magic Quadrant for Managed Mobility Services, Global

09 Apr 2021
2021 Gartner MMS MQ Graphic

Vodafone has been named a Visionary by Gartner in its 2021 Magic Quadrant for Managed Mobility Services, Global, for the eighth time.

The Gartner Magic Quadrant evaluates vendors on their Completeness of Vision and Ability to Execute. Gartner says, “Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well.”

Over the last 12 months, we’ve moved quickly to help companies of all sizes and in all industries continue to function during what has been a challenging period.

 

We believe this position reflects the progress we’ve made during this time and recognises:

  • Our continued growth. With more than 625 million mobile customers globally and €10 billion in business revenue, we have responded well to changing customer needs over the last year, securing the foundations for continued growth.
  • Our commitment to innovation. With 5G now available in 247 locations, this new technology underpins our managed mobility strategy.
  • Our global scale. Working with our partners, and our 93,000 employees we have a presence in 67 countries, across every region.
  • The speed and agility with which we react to the market. For example, our new Vodafone Remote Working Solutions offering took just four months to launch from concept extending our Device as a Service proposition to include a laptop and home office equipment (DLM office).
  • Our responsiveness to customers’ needs. Rapidly enhancing the scope of our managed mobility solutions, supporting users in more countries, adding new devices (e.g. rugged devices and laptops) and adding to our security and managed service product range.
  • The continued improvements we’re delivering in customer service. Which is reflected in our improved Net Promoter Score (NPS).
  • How we’ve made it easier for customers to work with us. By increasing the automation and digitalisation of our processes, from ordering through to customer support.

2021 Gartner Magic Quadrant for Managed Mobility Services, Katja Ruud, Leif-Olof Wallin, and Bill Menezes, 6 April 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Vodafone.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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