By using Vodafone.com, you're consenting to the use of cookies in accordance with our cookie policy

Form redirect path

Search

Popular searches

  • Media
  • Gigalife Stories
  • Vodafone Business
  • Connected She Can
  • Careers

Are you looking for information about offers, devices or your account?

Please choose your local Vodafone website

Africa

  • Egypt Egypt (EN)
  •  RD Congo DR Congo
  • مصر مصر
  • South Africa South Africa
  • Ghana Ghana
  • Kenya Kenya
  • Lesotho Lesotho
  • Tanzania Tanzania (EN)
  • Tanzania Tanzania (SW)
  • Moçambique Moçambique
  • Nigeria Nigeria

Asia Pacific

  • Australia Australia
  • India India
  • New Zealand New Zealand
  • Türkiye Türkiye

Europe

  • Česká Republika Česká Republika
  • Italia Italia
  • Deutschland Deutschland
  • Malta Malta
  • España España
  • Nederland Nederland
  • Portugal Portugal
  • Ελλάδα Ελλάδα
  • România România
  • Shqipëri Shqipëri
  • Magyarország Magyarország
  • United Kingdom United Kingdom
  • Ireland Ireland

No thanks, I want to stay on Vodafone.com

  • About
    • Board of directors
    • Executive committee
    • Where we operate
    • Vodafone Foundation
      • About Vodafone Foundation
      • Our impact
      • Our projects
    • Operating responsibly
      • Code of Conduct
      • Child online safety
      • Human rights
    • Privacy centre
      • Our privacy policy
      • Our approach to privacy
      • Contact us
    • Annual report 2019
  • What we do
    • Our strategy
      • Europe Consumer
      • Emerging Consumer
      • Vodafone Business
    • Vodafone Business
    • Public policy
      • Thought leadership
      • Policy positions
      • Mobiles, masts and health
    • Technology
      • 5G
      • NGN
      • TV
      • IoT
      • Innovation
    • Devices
      • Smart N10
      • Smart V10
      • Smart X9
      • Smart E9
      • All Devices
      • Vodafone Features
      • Our Promise
    • Services
      • V by Vodafone
      • M-Pesa
      • Vodafone Roaming Services
      • Vodafone Shared Services
      • Partner Markets
  • Our purpose
    • Sustainable business
    • Women's empowerment
    • Youth, skills and jobs
    • Energy efficiency
    • Reporting centre
  • Perspectives
  • Media
    • Vodafone Group news releases
    • Contact us
    • Image library
    • About Vodafone Group
  • Investors
  • Careers

globeLink searchLink

Supplier Ethics

 

  1. Home
  2. About
  3. Supplier ethics

Code of Ethical Purchasing

Our Code of Ethical Purchasing (CEP) sets out the standards we expect of suppliers. This covers issues including human rights, labour standards, environmental management, and bribery and corruption.

All suppliers we work with must be fully compliant with our Code of Ethical Purchasing at all times.

We continue to monitor compliance and promote improved performance through our supplier performance management system, focusing particularly on high-risk and strategic suppliers.

Our supply chain employees are required to complete CEP refresher training annually as part of their personal objectives so that they can communicate it effectively to our suppliers.

Our Ethics

  • Sustainability

    Supply Chain employees complete annual training specifically on anti-corruption and competition law. Our supplier performance managers are trained to identify non-compliances, such as unsafe working practices, whenever they are on site.

    Sustainability questions also make up 10% of the scorecard which we use to evaluate the overall performance of key global suppliers every a year.

    Scores are reviewed by our supply chain team who make recommendations and work with suppliers to put in place improvement plans that address any issues identified. The scorecard criteria is updated and strengthened on a regular basis to continuously raise standards and improve supplier performance.

    Follow-up assessments or on-site audits are conducted where necessary to check improvements have been made as planned. See our Sustainability report [PDF] for more information on recommendations for improvement made this year.

    Supplier scorecard

    Sustainability questions in the supplier scorecard cover:

    • Commitment to the CEP
    • Public reporting of their performance on labour, environment, and health and safety issues
    • Certification of environmental management systems to ISO 14001 or EMAS standards
    • Certification of labour management systems to SA8000 or equivalent standards
    • Certification of health and safety management systems to OHSAS 18001
    • Evidence that the supplier manages labour, environment, and health and safety issues in its own supply chain
    • Evidence that the supplier manages the risks and opportunities associated with climate change
    • Evidence of steps to manage and prevent bribery and corruption
    • Adoption of a common industry approach (such as E-TASC, an industry tool to manage supply chain standards effectively and efficiently (see raising standards throughout the supply chain)
  • Anti-bribery

    Vodafone’s Business Principles, part of our Code of Conduct, help to ensure that all of our business dealings are undertaken with honesty, integrity and fairness.

    Anyone engaging in bribery and corruption may be subject to fines, sanctions and imprisonment under laws in the Bribery Act (UK), the Foreign Corrupt Practices Act (USA) and similar laws in other jurisdictions.

    We expect our suppliers and business partners to operate a zero-tolerance policy in relation to bribery and corruption, as we do within our own business, something we implement through our compliance programme.

    Our suppliers also need to be aware and respect the fact that we operate a ‘No Gift’ policy and any inappropriate hospitality will be refused.

    Our ‘Speak Up’ programme for suppliers provides an anonymous and confidential whistle-blowing mechanism to raise incidents of unethical behaviour for investigation. Details of how to do this can be found in our Speak Up section and in our Code of Conduct.

  • Speak Up

    We operate a whistle-blowing mechanism called "Speak Up" for all employees, suppliers and business partners to report any unethical behaviour for investigation.

    It’s the duty of our suppliers, contractors, business partners and employees to report any breach of our Code of Conduct, including dishonesty, corruption, fraud, labour and human rights concerns, environmental damage or any other unethical behaviour.

     

    A report can be made by contacting our independent third party on:

     

    1. Phone hotline on +44 (0)1249 661 795 [international] or 0800 374199 [from the UK], or

    2. Online web report - go to Expolink’s website, and enter the password "vodafone"

     

    Customer service complaints - if you have a customer service issue, please select your relevant market and use the appropriate help and support contact details.

Policies and requirements for suppliers to Vodafone

Suppliers working with Vodafone must comply with Vodafone's policies and requirements. Find out more about our requirements.

Read more »
Read more »

LinkedIn Twitter YouTube Instagram Facebook

Investors

  • Annual report
  • Financial results
  • Shareholders

Operating responsibly

  • Code of Conduct
  • Modern Slavery Statement
  • Supply chain
  • Mobiles, masts and health

Suppliers

  • Ethics
  • Policies and requirements
  • Management help
  • Vodafone Pass Partner Portal

Careers

  • Your career
  • Professionals
  • Be yourself and belong
  • Our locations

Site map Legal terms Privacy and cookies Accessibility Contact us

©2019 Vodafone Group

Vodafone Group Plc. Registered Office: Vodafone House. The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1833679

We use cookies to improve your experience on this site. Read our policy