Vodafone Shared Services

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Vodafone Shared Services creates value for Vodafone by optimising quality and efficiency. It has matured over the past 10 years, delivering value to our partners and significantly contributing to customer experience.

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Who we are

Established in 2006, VSS has evolved from being a single entity into a multi-functional and multi-location organisation which currently covers centres across Hungary, Egypt, India and Romania with over 20,000 professionals.

In recent years, VSS has transformed its approach from being a reliable service provider to becoming a strategic partner with a focus on value and business outcomes, and become a key lever for Vodafone to drive cost saving programs across Group and Local Markets.

We're doing this by effectively enabling the Vodafone strategy and playing a key role in delivering cost optimisation, innovation and higher levels of profitability.

Quick facts & figures

Vodafone Shared Services' evolution will contribute to strengthening Vodafone market competitiveness. The Shared Services operational framework ensures robust service delivery, better control, transparency and quality of service.

4000000

Monthly transactions handled

26

Countries supported

10k

End users supported

4m

Monthly transactions handled

+46

NPS

30

Nationalities

13

Languages spoken

150+

Enterprise customers

70%

Group Enterprise proposals delivered

20k

Employees

Our vision

Lead the change for Vodafone as a strategic partner, to create a competitive edge and improve profitability

VSS Value Drivers

1. Maximise Cost Arbitrage
Continue to optimise footprint, increase VSS penetration and expand its P&S portfolio


2. Enhance Productivity
Do it better & smarter through leveraging business excellence and automation technologies


3. Capitalise Knowledge
Leverage VSS' diverse experience and telecommunications know-how to deliver innovative business solutions and services that identify new opportunities for Vodafone

Portfolio of services

Today, VSS takes pride in owning a wide portfolio of services, supporting Vodafone Group and Local Markets. This covers various capabilities including: Finance, Supply Chain, Customer Operations, Sales and Marketing, Product Development and Management, Legal, Fraud, Credit and Collection, HR, Technology, Networks and Business Intelligence.

  • Finance

    Delivering world class efficiency and effectiveness that empowers our business partners

     

    • Procure to pay
    • Reporting cycle
    • Cash management
    • Management accounting

  • Enterprise

    Developed to provide flexible, scalable and resilient solutions to business needs.

     

    • Bid & pricing
    • Marketing & sales
    • Contracting & legal
    • Design & delivery
    • Global Service Centres

  • Supply Chain Management

    Providing support globally with centralised processes and focusing on efficiency, through dedication and innovation.

     

    • Sourcing
    • Contract management
    • Master data
    • Responsible SCM
    • Purchasing operations
    • Supplier evaluation

  • Contact Centre

    Guaranteed solutions to provide optimal satisfaction through our multilingual customer care services.

     

    • Live chat
    • Voice
    • E-mail
    • Back office

     

  • Human Resources

    To provide optimal satisfaction through our multilingual and mutli-channel advisory and transactional services.

     

    • International mobility
    • Front/back office (Ask HR)
    • Learning and development
    • HR data and reporting

  • Fraud & Security

    • Fraud monitoring and analytics
    • AML support including watch list screening

  • BI / Analytics

    Empowering intelligent business decisions through analytics, reporting and system solutions.

     

    • Data management
    • Reporting
    • Universe design
    • Predictive / descriptive analytics

  • Technology

    Delivering secure and reliable technology services through our world-class expertise, innovation and dedication.

     

    • Network operations
    • Mobile networks
    • Application development
    • Application operations
    • Application testing
    • Application maintenance
    • SAP services
    • Roaming services
    • Cloud Services
    • Network Operations
    • Mobile networks

  • Digital Services

    Learn, adapt, drive, and implement new digital technologies to an organisation that creates a competitive advantage.

     

    • Digital Processes Analysis
    • Robotics & Cognitive
    • Analytics
    • Mobile Application Development
    • Web portal / E-commerce & Retail solutions

Our customers

Albania Greece New Zealand
Australia Hungary Portugal
Czech Republic India Qatar
Egypt Ireland Romania
Fiji Italy Spain
Germany Malta Turkey
Ghana Netherlands United Kingdom

Work for us

View current positions in Vodafone shared services, and explore the world of opportunities that working in these multi-national teams provides.

View current positions

Read more »

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If you have any concerns, please contact our Data Protection Officer via e-mail (privacy_vss@vodafone.com).