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Our commitments and goals

The health and safety of our customers, employees, contractors and the wider public is our absolute priority.

We use the current body of scientific evidence to ensure that the services and products we provide are within prescribed safety limits, and adhere to all relevant standards and laws.

Our commitments

The rise in the use of mobile technology has prompted some public concern about the potential health effects of mobile devices and base stations, and about the siting of base stations in local communities.

Vodafone's vision is to lead within the industry in responding to public concerns about mobile devices, masts and health by demonstrating leading-edge practices and encouraging others to follow.

We are committed to:

  • complying with applicable laws in the jurisdictions where we operate;

  • the health and safety of our customers, employees and the public;

  • open debate on the body of published scientific evidence;

  • openness and transparency; and

  • communicating significant scientific developments.

Health and safety every day

  • All the mobile devices that we sell are tested to comply with the internationally recognised public guidelines from the International Commission on Non-Ionizing Radiation Protection (ICNIRP). ICNIRP is an independent advisory board affiliated to the World Health Organization (WHO).

  • The base stations Vodafone uses (including their antennas and masts) comply with national regulations or, where these do not exist, ICNIRP guidelines.

  • We closely monitor independent scientific research that is peer-reviewed and of the highest standard. We update the Group Electromagnetic Fields (EMF) leadership team where findings change the overall weight of scientific evidence.

  • Our policies and practices are monitored by our Group EMF leadership team, which meets quarterly. We update the team where the overall weigth of scientific evidence is changed by findings from inderpendent research.

Vodafone has only funded research into mobile technology and health that is independent of industry influence. We also respond to requests from bodies conducting research by providing technical advice and information on the use of mobile devices. This helps to ensure scientists have access to the international study COSMOS to provide information about call duration for their voluntary participants. The scientists analysed mobile device use and possible long-term effects on health. The information was supplied with due care and attention paid to data protection rules in each market and was in line with our Privacy Commitments.

Governance and compilance

Our Group EMF leadership team includes experts from our technology, health and safety, and enterprise teams, as well as representatives from some of our local markets, who between them have many years of experience in the mobile industry. The leadership team sets Vodafone's strategy on matters related to mobile technology and health and has oversight of compliance across all of our local operating businesses. The team meets four times a year and reports twice a year to the Group Executive Committee (ExCo) and the Vodafone Group Plc Board on developments in science, policy and compliance.

We conduct formal reviews of compliance with our Group EMF policy across all our local markets. This may involve identifying and implementing remedial actions to address areas of partial or non-compliance. In addition, two markets (one from Europe and one from the Africa, Middle East and Asia Pacific region) are selected each year for an in-depth on-site assessment of compliance. Findings from the are reported to the Group Adult and Risk Committee and are published in the Sustainable Business Report.

EMF leaders in each country in which we operate enforce compliance with our Group EMF policy at a local level. We bring our EMF leaders together annually to highlight key international developments and share best practices.