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We want our own teams, our suppliers, our stakeholders and others in our industry to learn from the performance data we share. In the case of fatalities, we set a wide boundary for our in-scope reporting. In contrast with many businesses, which only report employee fatalities on their own premises, we report fatalities involving any of our suppliers’ employees and contractors (across all Tiers) and members of the public, regardless of whether these fatalities occur on Vodafone premises or at other locations such as on public roads. We investigate and report openly on our findings in the case of fatalities within our reporting boundary, including instances where we conclude that our safety controls did not function as intended or that they could have been enhanced.

Fatalities

It is with deep regret that we report two fatalities during the past year. Both occurred under circumstances where, after investigation, we concluded that our supplier controls were breached or were not operating effectively. Specifically:

  • a contractor died in a vehicle-related incident in Egypt. His vehicle was in collision with a heavy goods vehicle. The contractor was speeding at the time; and
  • a contractor died while trying to free a trapped fibre cable during a fibre-laying operation in Mozambique. The fibre was being run up the electricity poles when it became caught in a tree, the contractor used a metal ladder to try and free the cable, and was electrocuted.

We thoroughly investigated the causes of each fatal incident and defined actions to help prevent a recurrence of a similar incident. These investigations are overseen by the respective local market Chief Executive, who is responsible for ensuring that the causes of the incident are widely understood and that any necessary corrective actions are implemented. We also share the lessons learned from each fatality across the relevant Group functions. These discussions are held at the most senior levels and at Group-wide safety conferences, held six times a year.

Total recordable fatalities

 201720182019 *
Total1192
Employees000
Suppliers’ employees/contractors1062
Members of the public130

* There are three fatal incidents that are still under investigation and cannot be included in our figures until the investigations are complete:

  • a fatal incident in Italy from FY 2017/18 that happened on 29 March 2018 and is still under investigation by national authorities;
  • a fatal incident in Turkey on 18 April 2018 that is currently under investigation by national authorities; and
  • a fatal incident in Turkey on 5 October 2018 that is currently under investigation by national authorities.

Recordable fatalities by cause

 201720182019 *
Vehicle accident1041
Electrocution131
Falling object010
Criminal activity010

* There are three fatal incidents that are still under investigation and cannot be included in our figures until the investigations are complete:

  • a fatal incident in Italy from FY 2017/18 that happened on 29 March 2018 and is still under investigation by national authorities;
  • a fatal incident in Turkey on 18 April 2018 that is currently under investigation by national authorities; and
  • a fatal incident in Turkey on 5 October 2018 that is currently under investigation by national authorities.

Recordable fatalities by country

 201720182019 *
India830
Vodacom**141
Egypt101
Turkey100
Ghana020

* There are three fatal incidents that are still under investigation and cannot be included in our figures until the investigations are complete:

  • a fatal incident in Italy from FY 2017/18 that happened on 29 March 2018 and is still under investigation by national authorities;
  • a fatal incident in Turkey on 18 April 2018 that is currently under investigation by national authorities; and
  • a fatal incident in Turkey on 5 October 2018 that is currently under investigation by national authorities.

** Vodacom markets include South Africa, Democratic Republic of Congo, Lesotho, Mozambique and Tanzania.

High-potential incidents

We track and investigate high-potential incidents (HPIs) – incidents that do not necessarily result in injury but have the potential to do significant harm. We investigate each HPI as an indicator of the potential for a more serious accident. We seek to identify the root cause and take suitable corrective action, where necessary. An investigation is undertaken into an HPI at a scale proportionate to the indicative level of risk.

During the year we recorded 999 HPIs, of which 146 involved employees, 174 involved suppliers’ employees or contractors, 13 involved members of the public and 666 were infrastructure-related.

Lost-time incidents

‘Lost-time incident (LTI)’ is the term we use when a Vodafone employee is injured while carrying out a work-related task and is consequently unable to perform his or her regular duties for a complete shift or time period after the incident. We do not track LTIs for our suppliers’ employees and contractors.

In recent years, we have stepped up our efforts to capture and analyse all incidents of potential or actual harm to our employees. Greater compliance with mandatory rules on LTI reporting enables us to identify emerging trends in operating risks, increasing our scope to intervene and put the necessary controls in place. This year, our overall reported LTI rate remained at 0.62 per 1,000 employees.

Lost-time incidents (employees only)

 201720182019 ***
Number of lost-time incidents866464
Lost-time incident rate per 1,000 employees0.810.620.62

*** Data includes LTIs from India up until 1 September 2018