Growth in mobile E-commerce – combined with a rise in digital impersonation and account takeover – means that it’s more important than ever for businesses to be able to verify user identity via the mobile channel.
Vodafone Identity Hub is an open-standard, secure platform that allows businesses to protect their end users.
The Hub leverages APIs to help customers with identity verification, registration on mobile applications, and account takeover detection, by using real-time data from our network to help stop fraud before it happens.
And now, the Hub enables service providers to offer our SIM-based authentication solutions across millions of subscribers.
The Mobile Phone is now the primary device to get things done online, whether for shopping, travel or banking.
Service Providers need to know they are dealing but verifying an Identity is real and it belongs to the individual on registering for a service requires cumbersome and time-consuming user experiences, its no wonder over half of all eCommerce journeys are abandoned at check out.
What's more it's become increasingly possible for fraudsters to set up fake accounts and synthetics Identities by combining other people's details.
Match verifies identity attributes linked to a customers mobile phone number creating a high trust, low friction method to verify an identity on line.
It reduces fraudulent transactions and makes it harder to create fake or synthetic identities. Verified customer data is bound to the mobile number
It speeds up account creation, as checks are carried out quickly and without customer intervention. Improve acceptance rate of applications for new products and services.
– Whether the phone number has been reported lost or stolen
– The account state is active or inactive
– The billing segment. For example, pay monthly or pay as you go.
"Call divert fraud" is a technique fraudsters use to take over a victim's account.
Fraudsters use social engineering techniques to either convince the user to divert their phone to the fraudster or get users to install malware onto their mobile device. This forces the mobile number to divert incoming calls to a fraudster's number.
Once call divert is enabled, the fraudster might pretend to be the victim and convince the fraud department of a financial institution to let a payment or bank transfer go through.
Service Providers can use the API to obtain information about the current call forwarding status for a user’s mobile phone number (and whether it is potentially under the control of a fraudster).
Early fraud detection can prevent fraud before or soon after it has taken place.
This means there is less time for fraudsters to cause damage to a victim's finances.
Fraudsters can use social engineering techniques to get users to give them control of a mobile number. Sim Swap fraud is also known as Unauthorised Account Takeover.
The SIM Swap API enables you to act before fraudsters have the chance to change passwords or withdraw funds from your customers' accounts.
Service Providers can use the API to verify that the SIM card has not recently been swapped and hence is still in the possession of the genuine customer (as opposed to potentially under the control of a fraudster).
Verifies the phone number at the Vodafone network level by checking, in real-time that the SIM in the device match the users mobile number.
The user can't be socially engineered to provide this information. This is because there is no information to be phished from the unsuspecting user.
Users don't need to use SMS OTP, email or an authenticator during the registration process. This speeds up the registration process.
The user never leaves the app, and the entire verification is seamless. This leads to better customer experience and higher conversion rates.
The Age Verify API allows Service Providers to check whether a customer is eligible for age-restricted products and services.
Vodafone only holds age details for certain customers, and there are some limitations:
Enables a new user to open an account with a business where that phone number was already registered.
It does this by performing a recycle check allowing the Service Provider to decouple a reassigned mobile number held by an existing/previous user.
The Mobile Phone is now the primary device to get things done online, whether for shopping, travel or banking.
Service Providers need to know they are dealing but verifying an Identity is real and it belongs to the individual on registering for a service requires cumbersome and time-consuming user experiences, its no wonder over half of all eCommerce journeys are abandoned at check out.
What's more it's become increasingly possible for fraudsters to set up fake accounts and synthetics Identities by combining other people's details.
Match verifies identity attributes linked to a customers mobile phone number creating a high trust, low friction method to verify an identity on line.
It reduces fraudulent transactions and makes it harder to create fake or synthetic identities. Verified customer data is bound to the mobile number
It speeds up account creation, as checks are carried out quickly and without customer intervention. Improve acceptance rate of applications for new products and services.
– Whether the phone number has been reported lost or stolen
– The account state is active or inactive
– The billing segment. For example, pay monthly or pay as you go.
"Call divert fraud" is a technique fraudsters use to take over a victim's account.
Fraudsters use social engineering techniques to either convince the user to divert their phone to the fraudster or get users to install malware onto their mobile device. This forces the mobile number to divert incoming calls to a fraudster's number.
Once call divert is enabled, the fraudster might pretend to be the victim and convince the fraud department of a financial institution to let a payment or bank transfer go through.
Service Providers can use the API to obtain information about the current call forwarding status for a user’s mobile phone number (and whether it is potentially under the control of a fraudster).
Early fraud detection can prevent fraud before or soon after it has taken place.
This means there is less time for fraudsters to cause damage to a victim's finances.
Fraudsters can use social engineering techniques to get users to give them control of a mobile number. Sim Swap fraud is also known as Unauthorised Account Takeover.
The SIM Swap API enables you to act before fraudsters have the chance to change passwords or withdraw funds from your customers' accounts.
Service Providers can use the API to verify that the SIM card has not recently been swapped and hence is still in the possession of the genuine customer (as opposed to potentially under the control of a fraudster).
Verifies the phone number at the Vodafone network level by checking, in real-time that the SIM in the device match the users mobile number.
The user can't be socially engineered to provide this information. This is because there is no information to be phished from the unsuspecting user.
Users don't need to use SMS OTP, email or an authenticator during the registration process. This speeds up the registration process.
The user never leaves the app, and the entire verification is seamless. This leads to better customer experience and higher conversion rates.
The Age Verify API allows Service Providers to check whether a customer is eligible for age-restricted products and services.
Vodafone only holds age details for certain customers, and there are some limitations:
Enables a new user to open an account with a business where that phone number was already registered.
It does this by performing a recycle check allowing the Service Provider to decouple a reassigned mobile number held by an existing/previous user.
“55% of consumers say that security is the most important aspect of their online experience”
Experian – Global Identity & Fraud Report, 2021
To discover more about how Vodafone Identity Hub can help protect your customers and your business, please contact your Account Manager or get in touch.
Vodafone Carrier Services manages the commercial relationships with over 1,000 communications service providers globally and offers a broad portfolio of voice, network connectivity, and messaging services.
Vodafone has one of the most reliable and wide-reaching global networks that spans across and between Europe, North America, the Middle East, Africa and Asia-Pacific. It is ranked in the Top 10 Global Internet Providers and for the fourth consecutive year is the world’s largest international voice carrier.
Through a single connection to Vodafone, a service provider can support its worldwide communication needs and access the unrivalled scale and reach of Vodafone’s network, benefiting from the same quality management used to support its own global customers.
