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Vodafone Contact Centre solutions bring the right people together

Bring the right people together easily, cost effectively and with the flexibility to meet your changing needs

Drive more engaging and effective customer interactions with the right contact center solutions.

Contact centres need to become more agile and flexible, as consumers are demanding faster, more consistent interactions through different channels and devices.

We work with organisations across multiple sectors and countries to help improve customer experience, increase agent productivity and reduce costs and risks.

This starts by helping you choose the right contact centre functionality to manage all your customer interactions. You need a solution that grants you access to new channels of the market and helps improve customer service.

Our cloud-based contact centre solution allows you to reach more customers in a faster, more consistent, secure and cost-effective way.

Make your contact centers Future Ready with the world’s largest hosted service provider for Cisco-based contact centres, a Cisco Gold Partner and Managed Services Master.

How it works

Vodafone Business Contact Centre solutions are based on industry-standard platforms from leading vendors. They encompass voice-only call centres, multi-channel contact centres handling inbound and outbound voice calls, emails, web interactions (such as chat and page sharing) and automated transactions using speech recognition applications.

By using open standards, our contact centre work with a range of third-party call centre applications such as workforce management and interaction recording, and they can also integrate with your existing customer databases and CRM system.

Vodafone Business Contact Centre solutions also support legacy call centre platforms, ensuring you make the most of your existing investment while migrating smoothly to a full IP-based infrastructure.

Consultancy

Our consultants have the experience to understand your challenges, assess your situation and give you the right answers. Above all, we promise to listen and help you migrate to become a digital organisation.

Group discussion

Transform the customer experience

We help you go beyond simple contact with customers and enable you to engage with them more effectively. Personalising the customer experience builds long-lasting relationships, so we offer innovations such as our multiple channel platform, which lets your customers choose how they get in touch with you. By integrating our contact centre systems with powerful analytical and reporting tools, we help you respond appropriately to each customer contact and gain maximum value from the relationship.

Lady with Dog

Our technology can unite your front and back offices, allowing you to deploy staff to meet peaks in demand. It can also make sure callers always speak to the most knowledgeable person – resulting in shorter interactions and more satisfied customers.

We offer on-demand pricing that ensures you only pay for the services you actually use. We help you reduce total cost of ownership and maximise your return on investment. You can make the most of your existing call centre assets, while charting a path to adaptable, future-proof solutions. By hosting your call centre on our resilient, dependable network, we can ease the burden on your budget and improve quality of service.

The flexibility you need

Vodafone Business Contact Centre solutions let you choose the right contact centre functionality to manage all your customer interactions across multiple channels. It enables you to easily open new channels to market, improve your customer service and reduce costs.

As a cloud contact centre, the hosted nature brings you key benefits, including the flexibility to add more channels, improved customer service and reduced operation and capital costs.

Vodafone Contact Center Helps You To:

Handle interactions from one service

Improve First Call Resolution and Net Promoter Scores

Transform customers’ experience with new channels – web, IM, SMS and email are fully integrated with existing voice queues

Offer self-service and assisted service options

Integrate other applications, such as CRM and workforce management

Replace multiple sources of information with centralised management reporting

Consolidate sites, place agents in any location, and route to the best qualified agents to reduce costs

Deal with peak demand effectively

Overview

Drive more engaging and effective customer interactions with the right contact center solutions.

Contact centres need to become more agile and flexible, as consumers are demanding faster, more consistent interactions through different channels and devices.

We work with organisations across multiple sectors and countries to help improve customer experience, increase agent productivity and reduce costs and risks.

This starts by helping you choose the right contact centre functionality to manage all your customer interactions. You need a solution that grants you access to new channels of the market and helps improve customer service.

Our cloud-based contact centre solution allows you to reach more customers in a faster, more consistent, secure and cost-effective way.

Make your contact centers Future Ready with the world’s largest hosted service provider for Cisco-based contact centres, a Cisco Gold Partner and Managed Services Master.

How it works

Vodafone Business Contact Centre solutions are based on industry-standard platforms from leading vendors. They encompass voice-only call centres, multi-channel contact centres handling inbound and outbound voice calls, emails, web interactions (such as chat and page sharing) and automated transactions using speech recognition applications.

By using open standards, our contact centre work with a range of third-party call centre applications such as workforce management and interaction recording, and they can also integrate with your existing customer databases and CRM system.

Vodafone Business Contact Centre solutions also support legacy call centre platforms, ensuring you make the most of your existing investment while migrating smoothly to a full IP-based infrastructure.

Consultancy

Our consultants have the experience to understand your challenges, assess your situation and give you the right answers. Above all, we promise to listen and help you migrate to become a digital organisation.

Group discussion

Business

Transform the customer experience

We help you go beyond simple contact with customers and enable you to engage with them more effectively. Personalising the customer experience builds long-lasting relationships, so we offer innovations such as our multiple channel platform, which lets your customers choose how they get in touch with you. By integrating our contact centre systems with powerful analytical and reporting tools, we help you respond appropriately to each customer contact and gain maximum value from the relationship.

Lady with Dog

Our technology can unite your front and back offices, allowing you to deploy staff to meet peaks in demand. It can also make sure callers always speak to the most knowledgeable person – resulting in shorter interactions and more satisfied customers.

We offer on-demand pricing that ensures you only pay for the services you actually use. We help you reduce total cost of ownership and maximise your return on investment. You can make the most of your existing call centre assets, while charting a path to adaptable, future-proof solutions. By hosting your call centre on our resilient, dependable network, we can ease the burden on your budget and improve quality of service.

The flexibility you need

Vodafone Business Contact Centre solutions let you choose the right contact centre functionality to manage all your customer interactions across multiple channels. It enables you to easily open new channels to market, improve your customer service and reduce costs.

As a cloud contact centre, the hosted nature brings you key benefits, including the flexibility to add more channels, improved customer service and reduced operation and capital costs.

Vodafone Contact Center Helps You To:

Handle interactions from one service

Improve First Call Resolution and Net Promoter Scores

Transform customers’ experience with new channels – web, IM, SMS and email are fully integrated with existing voice queues

Offer self-service and assisted service options

Integrate other applications, such as CRM and workforce management

Replace multiple sources of information with centralised management reporting

Consolidate sites, place agents in any location, and route to the best qualified agents to reduce costs

Deal with peak demand effectively

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