Our media recording and analytics service is a comprehensive set of recording and workforce optimisation solutions. Together they help you enhance contact centre and back office performance, increase revenues and meet stringent compliance targets.
The service is fully managed and our highly experienced engineers and service teams are responsible for its design, integration, migration and daily operation, including an availability and faults process. All media is stored in our data centres for compliance purposes and is accessible for analysis.
MiFID II is one part of the EU’s response to the financial crisis and is intended to strengthen financial markets and address concerns regarding investor protection. MiFID II introduces the obligation on firms to record telephone conversations or electronic communications that relate to:
We have created an innovative, secure and cost-effective cloud-based recording solution that will support the needs of customers who need to comply with these regulatory requirements. Our service records inbound and outbound calls, and SMS traffic.
With end-to-end SAP-certified managed services we ensure your workloads and data are always working effectively for your enterprise
We have many accreditations including with ISO 27001, SOC2 and SOC3. We help you to meet German data privacy and other compliance regulations too
Fusion is backed by service level agreements at the application performance layer for mission critical applications, rather than simple uptime guarantees