Call recording

Our media recording and analytics service is a comprehensive set of recording and workforce optimisation solutions. Together they help you enhance contact centre and back office performance, increase revenues and meet stringent compliance targets.

The service is fully managed and our highly experienced engineers and service teams are responsible for its design, integration, migration and daily operation, including an availability and faults process. All media is stored in our data centres for compliance purposes and is accessible for analysis.

MiFID II is one part of the EU’s response to the financial crisis and is intended to strengthen financial markets and address concerns regarding investor protection. MiFID II introduces the obligation on firms to record telephone conversations or electronic communications that relate to:

• the reception and transmission of orders;
• the execution of orders on behalf of clients; and
• transactions concluded when dealing on own account;

We have created an innovative, secure and cost-effective cloud-based recording solution that will support the needs of customers who need to comply with these regulatory requirements. Our service records inbound and outbound calls, and SMS traffic.