First-rate customer experience
Purchasing local numbers means your global customers can reach you – even if your business isn’t present where they areHassle-free management
Our single, global portal lets you buy, manage and route your inbound numbers quickly and easily, all in one placeFast and flexible deployment
Hosted in the cloud, your service is ready to go and grow when you are – without needing to invest Capex upfrontSmooth employee experience
Customised call flows means you can route incoming calls from multiple countries to a single employeeData-driven decision-making
Historical calling reports help you make the right decisions to improve your operations and customer experienceA service you can trust
In-built resilience and redundancy means you can always count on a consistent experienceGlobal number provisioning
Purchase international inbound access numbers across 70+ countries in near real-time, with a flexible commercial model that charges per number and its usage - not for the platform
Customisable call routing and Interactive voice routing
Using an intuitive, drag-and-drop call flow editor, choose on what day and at what time incoming calls are routed to different agents. Interact with customers through control menus and call announcements.
Accessible reporting
Make data-driven decisions using actionable insight from historical calling reports, available via the Vodafone Business Interactive Voice portal
Centralised support
Manage and track your service requests, bills and product configurations through Vodafone’s dedicated online customer service portal (COVE)
Proactive service monitoring
Automatic “evergreen” software updates are scheduled periodically to ensure your service is always kept up-to date, secure and performing at its best
Consolidated contract
Benefit from a single contract – with a single supplier – to cover your global number provisioning and management needs
