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Vodafone Business Interactive Voice

Bringing you closer to your global customers

Consolidating your inbound voice requirements, globally

Make it easy for your global customers to reach you. From our single, self-serve portal, purchase local inbound numbers from around the world and build call flows to route your customers to the right team, first time.

What’s in it for you?

First-rate customer experience

Purchasing local numbers means your global customers can reach you – even if your business isn’t present where they are

Hassle-free management

Our single, global portal lets you buy, manage and route your inbound numbers quickly and easily, all in one place

Fast and flexible deployment

Hosted in the cloud, your service is ready to go and grow when you are – without needing to invest Capex upfront

Smooth employee experience

Customised call flows means you can route incoming calls from multiple countries to a single employee

Data-driven decision-making

Historical calling reports help you make the right decisions to improve your operations and customer experience

A service you can trust

In-built resilience and redundancy means you can always count on a consistent experience

How does it work?

Hosted in the cloud, your service is ready to go when you are. With a single online portal – and a single contract – to cover your global provisioning needs, you can buy and manage your inbound numbers, call routing and reporting in one place.

Create your own routing maps using an intuitive, drag-and-drop call flow editor, letting you choose on what day and at what time location-specific incoming calls are routed to different agents. It’s possible to configure call flows to allow your employees to serve multiple geographies with just one number: incoming calls from multiple countries can be routed to a single person.

With historical calling reports also available on the portal, you can make the right data-driven decisions to optimise your call flows and ensure you’re delivering the optimal employee and customer experience.

Vodafone Business Interactive Voice

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Key features

Global number provisioning

Purchase international inbound access numbers across 70+ countries in near real-time, with a flexible commercial model that charges per number and its usage - not for the platform

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Customisable call routing and Interactive voice routing

Using an intuitive, drag-and-drop call flow editor, choose on what day and at what time incoming calls are routed to different agents. Interact with customers through control menus and call announcements.

Accessible reporting

Make data-driven decisions using actionable insight from historical calling reports, available via the Vodafone Business Interactive Voice portal

Centralised support

Manage and track your service requests, bills and product configurations through Vodafone’s dedicated online customer service portal (COVE)

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Proactive service monitoring

Automatic “evergreen” software updates are scheduled periodically to ensure your service is always kept up-to date, secure and performing at its best

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Consolidated contract

Benefit from a single contract – with a single supplier – to cover your global number provisioning and management needs

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