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Vodafone Business Interactive Voice

Bringing you closer to your global customers

Consolidating your inbound voice requirements, globally

Make it easy for your customers to reach you – wherever they’re calling from. From our single, self-serve Vodafone Business Interactive Voice portal, purchase local inbound numbers from around the world and build call flows to ensure your customers are routed to the right team, first time.

How does it work?

Hosted in the cloud, your service is ready to go when you are. With a single online portal – and a single contract – to cover your global provisioning needs, you can buy and manage your inbound numbers, call routing and reporting in one place.

Create your own routing maps using an intuitive, drag-and-drop call flow editor, letting you choose on what day and at what time location-specific incoming calls are routed to different agents. It’s possible to configure call flows to allow your employees to serve multiple geographies with just one number: incoming calls from multiple countries can be routed to a single person.

With historical calling reports also available on the portal, you can make the right data-driven decisions to optimise your call flows and ensure you’re delivering the optimal employee and customer experience.


Key features

Global number provisioning

Purchase international inbound access numbers across 70+ countries in near real-time, with a flexible commercial model that charges per number and its usage - not for the platform


Customisable call routing

Using an intuitive, drag-and-drop call flow editor, choose on what day and at what time incoming calls are routed to different agents

Accessible reporting

Make data-driven decisions using actionable insight from historical calling reports, available via the Vodafone Business Interactive Voice portal

Centralised support

Manage and track any service requests, bills and product configurations through Vodafone’s dedicated online customer service portal (COVE)


Proactive service monitoring

Automatic “evergreen” software updates are scheduled periodically to ensure your service is always kept up-to date, secure and performing at its best


Consolidated contract

Benefit from a single contract – with a single supplier – to cover all your global number provisioning and management needs

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