But it’s unrealistic to expect your HR team to handle this along with everything else.
When IBM launched their chatbot to manage new starters, the chatbot quickly found itself dealing with 700 enquiries a day. And that was before employees asked about returning to work and COVID-19.
In these instances, virtual agents — or AI assistant technology — can help reduce the burden on your HR team, while giving employees the latest information.
These 24/7 virtual assistants are a one-stop-shop for answers, whether they’re current remote working policies, health and safety requirements, or onboarding questions. You have complete control over what content to include and where to direct employees. This frees up your HR team, giving them more time to focus on adding value to projects.
The right telecoms management solution can help you to easily adapt and expand your telecommunications network. Giving you control and easing the management needs of the entire environment.
If your business grows and new devices are introduced, you can adapt to changes and make more informed decisions concerning the future of your business’ communications strategy.
This is particularly important for businesses trying to balance a hybrid work model.
When rolling out remote working solutions, or new health and safety policies, keep in mind the training your employees may need.
If you’re introducing new policies and procedures (like desk space booking, for example) do your employees understand how to do it and the reasons why you’re doing it?
Employee welfare is always important, but if employees are working away from colleagues, some will begin to feel isolated and cut off.
For some, it can be a struggle to adapt.
Whether it’s setting up informal weekly chats, video meetings, or just calling people to talk, you need to set up the networks to ensure your employees remain connected.
The way we think about collaboration in the future will be more around ensuring employees can communicate with colleagues and customers from anywhere.
So you need to ensure you provide the latest cloud-based collaboration tools that allow them to work together easily while maintaining high levels of security.
For example, building unified communication networks that can consolidate your communications network so it can be managed and monitored from a central, secure location.
Employees are now expected to be available to customers (and colleagues) wherever they’re working.
To be effective today, they need to be connected not only to each other, but to business applications and information in real-time so they can quickly deal with enquiries, or collaborate on projects.
This means employees now expect access to devices and real-time collaboration tools that allow them to be flexible and access the information they need, exactly when they need it.
Having the right mobile strategy in place is crucial.
Not only in terms of remote connectivity, but also in terms of providing suitable hardware to employees and ensuring they use it properly.
With an Enterprise Managed Mobility solution your business can manage and maintain the way employees use mobile devices.
Always making sure the tools, technology, processes and policies they use are up to date and allowing them to remain productive, wherever they’re working.