Privacy Policy

Because we are always looking to help Enterprise Customers with new innovative products and services, this notice may change over time, so we’d encourage you to check it regularly. If we make a major change, we’ll post this on our website.

This privacy policy applies to Vodafone Global Enterprise website and the products and services offered by VGEL and its affiliates, which you as an employee, agent or customer of one of our Enterprise Customers will receive. This privacy policy also applies when you interact with us for example when you call our contact centre.

In this privacy policy we refer to the Enterprise Customer that has purchased our products or services for deployment to you as your employer, although you may be a customer of our Enterprise Customer, consultant or otherwise affiliated with such company or be authorised by our Enterprise Customer access to, and use of, our products and services purchased by them.  Note that the Enterprise Customer, for example your employer, may have its own privacy policies with regard to the personal data they process and share with us about you to allow us to provide the services, and you should contact them if you have any questions about those privacy policies.

Our privacy policy does not apply to services offered on other sites (apps, portals, websites) that have their own separate privacy policy and do not relate to or incorporate this privacy notice.

Vodafone is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

We have set out our core Privacy Commitments in our Privacy Centre. We aim to put these commitments at the heart of everything we do.

Personal information we collect about you

The information we collect about you and how we collect it can vary depending on (a) the Enterprise products and services that you use; (b) how you use the products and services; (c) how you have interacted with Vodafone even if you aren’t a customer, and (d) the information that we have obtained from an Enterprise Customer or third party with permission to share such information with us.

Vodafone will process your personal data based on:

1. The performance of a Service Agreement with an Enterprise Customer, when an Enterprise Customer contracts with VGEL for services, the Enterprise Customer provides information about itself as a legal entity and also information about you as an individual if you are an employee of the Enterprise Customer or a user of the services for the purpose of for example order fulfilment/delivery, customer service, sending bills, account set up, account relationship management.

   Also when you use our connectivity services we process information such as the numbers you dial, how much data you’re using and when you’re doing it so we can provide connectivity, this also enables us to generate correct bills to our Enterprise Customer, based on your actual usage. For more information on connectivity services visit the Privacy & our products and services (supplements) section of this policy; or

2. Vodafone’s legitimate business interests, including for example, maintaining the security of our network and services, marketing and improvement of our products and services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the Your Rights section of this policy; or

3. Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right in certain circumstances to restrict usage of your data, which control the scope of legal assistance to be provided; or

4. Consent you provide where Vodafone does not rely on another legal basis for such processing, for example to send you marketing communications based on products and services you have expressed an interest in. You may withdraw your consent to Vodafone sending you marketing communications at any time. Visit the Your Rights section of this policy for information on how to withdraw your consent.

We can collect your personal information when you:

• Use any of our products and services;
•  Use our networks or the networks of a Vodafone Group company;
•  Subscribe to newsletters, alerts or other services from us;
•  Contact us in any way, or ask for information about a product or service;
• Take part in a competition, prize draw or survey;
• Visit or browse our website or other Vodafone Group websites;
• Have given permission to other companies, such as our business or joint-venture partners as well as our third-party suppliers or contractors, to share information about you or the company you represent;
•  Where your information is publically available; or
• Are the user of the products and services of a business that we acquire.

We may collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include business directories.

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). For more details on this and how to opt out of these, please see Cookies for more information.

The types of information we may collect or process are, for example:

• Identification information: Your name, title, address, employee number, phone and/or mobile number, date of birth, gender and email address;
• Billing information: Data necessary to calculate charges and process a payment for your use of our products and services;
• Your traffic data: This is data we see as part of providing you with connectivity like the numbers you call, the time and duration of the call or the amount of data you are using;
• Your location data: This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city;
• Your contact with us: Such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us, including complaints and complaint history or your requests to access your personal data;
• Your account information: Such as subscriptions you use, account numbers or other information related to the enterprise account you use;
• Credential information: Such as passwords, hints and similar security information used for authentication and access to accounts and services; and/or
• Cookies: See Cookies for details on what we collect using cookies, web beacons and other technologies, including ad data; and
• How you use our products and services: Information detailing things like the level of service that you receive – for example, network or service faults and other events that may affect our network services or other services.

How we use your personal information

We will use your personal information for the following purposes:

Processing orders and to provide you with products and services 

• Process the products and services ordered by you as the person authorised by our Enterprise Customer to place orders when you are the employee, agent, affiliated or customer of our Enterprise Customer, and to deliver those orders and keep you updated with the progress of the order where required.

Billing and Customer Care

• Calculating charges and process payment for the products and services you use;
• Respond to any questions or concerns that you may have about our network, products or services for example when you contact our customer care.  

Improving and innovating our products and services

• We collect anonymous, aggregate information in order to improve the service we offer to everyone.  None of these analytics are linked back to you in any way.

Managing our networks and understanding network and services usage

• To protect our networks and manage the volumes of traffic coming through our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times;
• To understand how you use our networks, products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as customizing our products and services.

Credential information

• We may use your personal information for identity verification purposes, for example for access control to our services via logins and for general account management and/or administration. 

Marketing​

Marketing communications include things like updates on new products and services, newsletters, event invites, thought leadership articles and blog updates.  

• Sending you email marketing communications after you subscribe on our website. The type of content we send you will be specific to the preference(s) you have signed up to.
• When you are the contact for one of our existing Enterprise Customers or a customer of one of Vodafone Group’s partner organisations, we may send you email marketing communications for similar products/services.
• Sending you email marketing communications based on permission you provided to a third party organisation to share your details with us.
• A member of our sales team calling you back after submitting a “contact me” enquiry on our website, or expressing an interest in one of our products or services
• Sending you an invite to complete a survey when you are the contact of one of our existing Enterprise Customers, or after a recent interaction with our sales team.
• Performing internal analysis on the billing/usage data related to your use of our services to determine whether the Vodafone Enterprise Customer package you use when for example you are the employee of our Enterprise Customer is right for our Enterprise Customer.
• Contacting you as the contact of an Enterprise Customer close to, or after, the expiry of the Enterprise Customer contract to discuss renewal options.

Some of these marketing activities will be undertaken by third parties (other organisations), acting on Vodafone’s behalf.  A data processing agreement will be in place to ensure your information is only used for the specified purpose.

Advertising online​

• To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising.  It can be on websites belonging to the Vodafone Group, those of other organisations as well as other online media channels such as social media sites.  We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check our Cookies section. It explains how to control and opt out of cookies.
• Remember that opting out of interest-based advertising won’t stop advertisements from being displayed – but they won’t be tailored to your interests.

How we share your personal information

We may share information about you but only to carry out specific activities described this privacy policy with:

• Companies in the Vodafone Group;
• Partners, agents or suppliers involved in delivering the products and services to our Enterprise Customer; and
• Companies who are engaged to perform services for, or on behalf of, Vodafone.

We may also share personal information about you with our Enterprise Customer only where required for example to allow the Enterprise Customer to verify the payment to us of the products and services you use when you are an employee, agent or customer of our Enterprise Customer, or the person authorised by our Enterprise Customer to access and use those products and services.

Law enforcement and disclosures related to regulatory requirements

• We may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands, for example law enforcement agencies, government bodies, courts or other public authorities. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.
• We may also share your information with a third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.

Mergers and Acquisitions

If  we’re re-organised or sold to another organisation we will provide your information to that organisation.

Third parties that we work with

We collect and combine information in order to monitor individuals’ use of Vodafone’s website and Enterprise Customers’ products and services, which helps us to improve the quality of our services. We provide this information to third parties, but only to carry out specific activities described in this privacy policy on Vodafone’s behalf – these third parties will not use your data for other purposes, unless you have specifically provided your consent.

International data transfers

We may need to transfer your information internationally to other Vodafone Group companies or service providers.  This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the country where we offer our services, or if you use our services and products while visiting other countries.  

If Vodafone transfers your information internationally, we will make sure that it is done in compliance with the legislation in force, and your information is properly protected.

If you would like more information on the legal mechanisms we use for international data transfers see the section in this privacy policy How to contact us.

How long we keep personal information for

We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Please ensure that you read that third party company’s privacy and cookies policies before using or putting your personal information on their site. The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

For more information on how we keep your data secure visit Enterprise Security.

Mobile and fixed communications

When you use the mobile and fixed communication networks of Vodafone or of another member of the Vodafone Group certain elements of data are used and captured at the network level. That data may include the numbers you call, the date, time and duration of the call, the amount of data you are using, the type of communication (for example voice call, text message, data transaction, roaming call), the approximate location of your mobile device at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from), (Traffic Data). We don’t, however, keep a record of the content of your calls or messages.

Vodafone uses only Traffic Data that it is required for the following purposes:

• To deliver the communication;
• To bill for that communication;
• To analyse service problems if you contact us to say that you are having difficulties with your communications or device.

• To ensure that we deliver a secure and confidential communication and network service;
• To plan for and manage capacity on the network;
• To understand how our network is being used so that we can develop new products and services, tariffs and bundles that meet our Enterprise Customers’ needs; and
• To undertake market research for example to plan for future developments in communication networks and services.

 
For more information on Vodafone Group local networks go to http://www.vodafone.com/content/index/about/where.html where you can find links to the Vodafone operating company in your country and their privacy policies.

Right to access personal data: you have the right to understand whether or not we are processing your personal data and when we are, you can request a copy of the personal data that Vodafone holds about you.

Right to correct personal data: you have the right to request us to correct any inaccurate information we hold about you and (taking into account the purpose of data processing) you also have the right to provide additional information to ensure we hold complete information about you.

Right to erasure: Vodafone strives to only process and retain your data for as long as we need to, however in certain circumstances you may have the right to ask us to erase any personal data we hold about you.

 Right to restrict processing: in some circumstances such as in the case of inaccurate data or unlawful processing you have the right to restrict the processing that we carry out with your personal data.

Right to data portability: You have the right to be able to take with you data you provided to us in certain circumstances provided it shall not adversely affect the rights and freedoms of others.

Right to object: you have the right, in certain circumstances, to object to Vodafone processing your personal information.

To opt out of Marketing messages:  At the point of collection, you will have been offered the opportunity to object to your personal information being used to contact you with promotional and marketing messages relating to our products and services that we think you might be interested in. If you do not object at the point of data collection, you may opt out of these communications at any time here and you will also be given the opportunity to object every time we contact you for example in the email that we send you and you will be able to unsubscribe from our marketing and promotional communications.

In some cases, you may receive marketing from Vodafone, even if you’re not a customer or never had contact with Vodafone. This is a result of third-party marketing lists which Vodafone may acquire from time to time. If you’ve registered to opt out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately.

To manage Cookies and understand more about what they are: Want to disable cookies, or understand more about what these are? Check the Cookies section of this policy for full details on how to do this.

How to lodge a complaint: if you want to contact us about any of your rights or to complain about how we use your information, see the section in this privacy policy How to contact us.  We’ll do our best to help but if you’re still unhappy, you also have the right to complain to the relevant Data Protection Supervisory Authority, which for the UK would be the Information Commissioner’s Office.

For information on how to submit a request in relation to any of Your Rights go to How to contact us in this privacy policy.

This is the cookie policy for those parts of the www.vodafone.com website managed by Vodafone Global Enterprise Limited on behalf of Vodafone Group Enterprise.

In this cookie policy we explain what cookies are, how we use them and how you can manage them for both our site and other websites you might use.

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org.

We use cookies to make our website work, or work more efficiently. We also use cookies to track what you've done on the site so we can understand what you like and use or don't like and don't use to provide a more enjoyable, customised service and experience, as well as to help us develop and deliver better content, products and services tailored to our customers' interests and needs.

Our cookies don't hold personal information such as your name. They simply let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service, white paper or newsletter.

To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently;
2. Performance – these are used to analyse the way our website works and how we can improve it for example which pages you visit the most often and if you get any error messages from web pages;
3. Functionality – these help to enhance your experience by doing things like remembering choices you make and provide a more enhanced, personal features; and
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to this, sometimes other Vodafone Group companies will add a cookie to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this page.

First party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.com).

Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.

So, when you 'Like' or 'Tweet' an item from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.

Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates – and how to opt-out – are included in the table.

Third parties that may put cookies on our website are:

You can control how you use cookies in your browser.
 

How to check cookies are enabled for PCs

Google Chrome
 

1. Click the menu button (three horizontal bars) at the top right of your browser window and select ’Settings’ then ‘Show advanced settings…
2. Locate the 'Privacy' heading, and select 'Content settings'
3. Now select 'Allow local data to be set'

1. Click on the ‘Settings’ icon (looks like a cog) at the top right of your browser window and select 'Internet options', then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

1. Click the menu button (three horizontal bars) at the top right of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'

How to check cookies are enabled for Macs

Safari on OX X

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy'
3. Select 'Allow from websites I visit'

Block cookies

If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:

If you change your cookie settings in your browser, your experience with us won't be tracked.

Information on controlling and deleting cookies is also available at http://allaboutcookies.org