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IoT Spotlight 2020

IoT is vital for our future success, say 87% of businesses

London – 1 October 2020

Vodafone Business today launches its 2020 IoT Spotlight report, focused on the impact IoT is having on businesses at a time when their digital capabilities are being put to the test by the COVID-19 pandemic.

The IoT Spotlight features responses from 1,639 businesses globally, exploring how they are using IoT and how IoT is helping them be ready for the future.

During the COVID-19 crisis, IoT has made the difference

The COVID-19 pandemic has forced almost all businesses to change their working practices and priorities in a matter of weeks, with the findings showing 77% of adopters increased the pace of IoT projects during this time.

Adopters clearly believe IoT was vital to keep them going: 84% said the technology was key to maintaining business continuity during the pandemic. As a result, the majority of adopters (84%) now view the integration of IoT devices with workers as a higher priority and 73% agree the pandemic will accelerate their adoption plans.

IoT is key to improving business performance

The research findings are clear: IoT continues to generate value and ROI for adopters and 87% agree their core business strategy has changed for the better as a result of adopting IoT.

Almost all (95%) say they have achieved a return on investment and 55% of adopters have seen operating costs decrease by an average of 21%.

From improving operational efficiency to creating new connected products and services, key benefits of IoT deployments include boosted employee productivity (49%) and improved customer experience (59%).

Data is the key to future readiness

You can’t manage what you can’t measure. IoT data is becoming essential to support businesses’ decision-making (59%) and the majority of adopters (84%) think they can do things they couldn’t do before thanks to IoT. And IoT data is also helping 84% of businesses meet their sustainability goals.

IoT enables new ways of working, and the benefits clearly outweigh the risks

Businesses see IoT as an essential element of being future ready. So much so that 73% say that organisations who have failed to embrace IoT will have fallen behind within five years.

While cybersecurity was one of the main barriers to business’ willingness to adopt IoT in previous years, the IoT Spotlight 2020 sees the concerns significantly reducing, with only 18% of businesses seeing it as one of the top-three barriers to IoT adoption.

This, coupled with the improvements in brand differentiation and competitiveness (43%) showed by mature adopters of IoT, proves businesses that embrace this technology believe the opportunities IoT offers businesses greatly outweigh the challenges of implementation.

Erik Brenneis, Internet of Things Director at Vodafone Business said: “IoT has grown up. It’s no longer just about increasing return on investment or providing cost savings to businesses: it’s changing the way they think and operate. And it’s giving them an opportunity to re-design their operations and future-proof their business model. This research proves IoT is an essential technology for businesses that want to be resilient, more flexible and quicker to adapt and react to change.”

Read the 2020 IoT Spotlight report.

About the IoT Spotlight

Vodafone’s IoT Spotlight is a piece of global research that aims to understand the ongoing impact of IoT as it is adopted and deployed by businesses of all sizes from around the world. The report investigates the relationship between the Internet of Things (IoT), business strategy, resiliency, and success.

Research was conducted across 13 markets, totalling 1,639 respondents in our ‘adopter’ (A) and ‘considerer’ (C) categories. The breakdown is as follows:

US (A:156 C:103), Brazil (A:71 C:48), Ireland (A:33 C:37), UK (A:56 C:49), Germany (A:67 C:62), Italy (A:62 C:50), Spain (A:66 C:59), South Africa (A:69 C:42), China (A:74 C:103),South Korea (A: 53 C:53), Singapore (A: 66 C:46), India (A:77 C:39), Japan. (A:65 C:31)

About Vodafone

Vodafone is a leading technology communications company keeping society connected and building a digital future for everyone.

Vodafone is focused on two scaled and differentiated regional platforms in Europe and Africa.  We operate mobile and fixed networks in 22 countries and partner with mobile networks in 48 more.  As at 30 June 2020 we had over 300m mobile customers, more than 27m fixed broadband customers and over 22m TV customers.

We connect for a better future.  We are optimistic about how technology and connectivity can enhance the future and improve people’s lives. Through our business, we aim to build a digital society that enhances socio-economic progress, embraces everyone and does not come at the cost of our planet. That is why we have committed to improve one billion lives and halve our environmental impact by 2025.

For more information, please visit: www.vodafone.com.

For further information, please contact:

Vodafone Business:
[email protected]

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