The Italian insurance sector is highly competitive, and the internet has changed the rules, making the market fluid and whittling down insurance company margins. Quixa was looking for tools which could raise customer awareness in order to strengthen its relationship with them and allow greater operating efficiency and expand the range of services on offer. For example, sending out assistance automatically in real-time in the event of an accident.
After a careful analysis of the solutions available in the market, Quixa has, for the third time in a row, chosen to renew its partnership with Vodafone Automotive. This partnership includes access to the Vodafone IoT platform, the provision of emergency services and a network of professional installers throughout Italy. Together, they are studying how to make the analysis of the large amount of data coming in from the vehicles even more effective.
QuixaBox is a telematics device, installed in the garage with no visible wiring and allows Quixa to take full advantage of the telematics insurance services provided by Vodafone Automotive. It means that customers are able to call for help via a button and it is equipped with a microphone and loudspeaker to enable a conversation between the driver and the operations centre, available 24 hours a day.
The services based on IoT technologies provided by Vodafone and customised for the insurance company, enable in-depth analysis of the data coming from the vehicles. First and foremost, to provide a better service for policyholders, intervening automatically for example, in the event of a serious accident in which the driver is unconscious. Furthermore, analysing the driving behaviour of motorists offers benefits to both customers and the company. Customers are more aware of their driving style and are encouraged to adopt more virtuous behaviour, lowering their insurance premiums at the same time. The company can define customised premiums and identify fraudulent behaviour to better select customers. This has led to claims reported to Quixa decreasing by between 15 and 20%.
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