Today’s IT professionals are being hailed as the new strategic partners of the business. However, for that to be realised, companies must start relieving IT of some of the day-to-day duties that dominate their time – such as managing the increasing number of company mobile devices. In order to do this, you need a device management partner – but how do you know which one is best for your business?
Mobile device management is complex, costly and increasingly time-consuming. The role encompasses everything from selecting the right devices and setting them up across multiple offices and regions, to managing compliance and security, and replacing lost, stolen or broken devices. All while trying to keep costs low – and keep the business running smoothly.
The right mobile device management partner can help you fulfil all these tasks, so you can spend more time adding strategic value to the business. But, what should you look for in the perfect partner? Here’s some advice to get you started.
Knowledge
Your partner shouldn’t just be knowledgeable about mobility management; they should also be knowledgeable about your business. That means understanding what you do and what your challenges are. Only then can they deliver a service that’s right for you.
Scale
Technology is making it easier than ever for companies to travel to, sell to and operate in foreign regions. But that makes it even more difficult to stay in control of your growing mobile estate. The right partner will ensure that you know which devices are being used by who and where.
Experience
Don’t underestimate the importance of choosing an experienced mobile partner. Increasingly, businesses are relying on mobile devices to stay connected and do business, from anywhere and at any time. You need a partner that can deliver that uninterrupted, always-on service. Your partner should also have the experience to not only manage challenges in the moment, but also to foresee future challenges and help to mitigate those.
End-to-end service
Managing multiple suppliers can be as time-intensive as doing the job in house. By choosing a supplier who can manage the process end to end, you’ll only have to deal with one point of order, one helpdesk and, of course, there’s only one ‘throat to choke’ should anything go wrong.
Self-service
You can’t afford to lose time when it comes to business, so your partner mustn’t keep you waiting. Look for a partner who can offer you a self-service portal, so you can raise requests, access reports and manage orders when it suits you.
Flexible payment options
Stay in control of your cash flow by choosing a partner who can offer you flexible payment options, such as purchasing up front or paying over time. This will also help you manage your costs as your mobile estate grows, especially during high-demand periods, such as new office openings.
While there’s no definitive checklist when it comes to finding the right mobility partner, the above guidance is a great place to start. Think carefully about your business’ individual needs and then look for the partner that can best meet them.
