Vodafone has been recognised as Company of the Year by Frost & Sullivan for a market leadership award for Cloud Communications and Contact Center Services in Europe.
“For more than seven consecutive years, Vodafone has maintained a leadership position in the European hosted IP telephony market. With a robust and evolving cloud contact center portfolio, the company is also well-positioned to deliver both standalone customer care solutions and a one-stop shopping experience for businesses looking to adopt cloud communications and contact center from a single trusted provider.”
Businesses shifting communications to the Cloud
Cloud communications enables organisations to provide consistent services to their employees and teams wherever they are and organisations are seeing the benefits of moving from on premises to cloud based services.
A recent Frost and Sullivan survey identified that “out of 516 European organizations using cloud services, 51 percent have moved part or all of their enterprise telephony to the cloud - and 32 percent plan to do so in the future.”
Vodafone’s Unified Communication as a Service portfolio
The Vodafone One Net family provides a range of features across multiple segments, from SoHo up to large multi-nationals and leverages core network functionality for both desk and mobile users.
Vodafone’s UCaaS market capability includes:
End to end service delivery from device across the network to the cloud
Meeting users needs as companies become more mobile
Bundling One Net features with mobile plans and collaboration software
Multi-channel Contact Centre options
Focus on NPS improvements, enhancing customer experience
Innovation including 5G readiness
Vodafone Business has been recognised as Company of the Year by Frost & Sullivan for a market leadership award for Cloud Communications and Contact Center Services in Europe.
Frost & Sullivan report: Cloud Unified Communications and Contact Centre report