Gartner names Vodafone as a Challenger in its latest Magic Quadrant for Network Services, Global.
Vodafone has been recognised for coverage and customer service in this year’s Magic Quadrant, which assesses the relative positions of 16 vendors in the network services global market.
This MQ placement is based on our "completeness of vision" and "ability to execute”.
Moving to the right on the “completeness of vision” axis since last year, Vodafone is now positioned furthest for "completeness of vision" in the Challengers Quadrant.
To be identified as a Challenger by Gartner, “providers are strong in execution, but narrower than Leaders in their vision for taking market leadership. Their focus is more on established network services and geographies, and they are typically followers of the market innovations created by Leaders and Visionaries.”
In this Magic Quadrant, Gartner evaluated established global network services including WAN services, cloud connectivity and SIP trunking, as well as emerging global network services including SD-WAN services, network on-demand services, NFV services and vCPE.
In addition to Vodafone’s 4G WAN access in 13 countries, we feel Gartner specifically acknowledged Vodafone’s automation of the customer experience process as a strength, noting that local billing is available in 20 countries and more than 70% of local access quotes are automated.
We feel this is symbolic of our commitment to customer experience excellence as we drive programmes across the business to improve the service we provide.
Enterprises around the world are responding to the changing nature of today’s business environment. In this changing digital landscape we are focused on helping our customers succeed.
You can view the full Gartner Magic Quadrant for Network Services, Global here
Gartner Inc., Magic Quadrant for Network Services, Danellie Young, Katja Ruud, Bjarne Munch, Takeshi Ikeda, Neil Rickard, 27 February 2018
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