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Vodafone Business Subprocessors

We are Vodafone Business. We use Vodafone Global Enterprise Limited and other Vodafone enterprise entities, members of the Vodafone Group as the commercial sales arm to deliver global business products and services. A list of subprocessors currently authorized by Vodafone Business, or other Vodafone Group company on behalf of Vodafone Business, to process Customer Data and assist Vodafone Business with respect to the provision of standard products and services, as agreed under the applicable Master Services Agreement with you, is set out below:

(we are reviewing our lists of subprocessor and will update them from time to time)

Latest update of 24 August 2023

Mobility

Vodafone Global Enterprise solution
Sub-processor Entity
Location of Processing
Vodafone Telecoms Management
Tangoe
US
Process Tracker
Netcall
Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH
UK
Vodafone Managed Messaging (VMM)
Sinch
Lindhagensgatan 74, 112 18 Stockholm, Sweden
Sweden
Vodafone Secured Device Manager
VMWare International Ltd (previously Airwatch)
Parnell House, Barrack Square, BallinColligs, County Cork, Ireland
United Kingdom (UK) and United States of America ( USA).
Vodafone Secured Device Manager -Cloud
VMWare International Ltd (previously Airwatch)
Parnell House, Barrack Square, BallinColligs, County Cork, Ireland
Germany, Singapore, India, USA, Costa Rica, Philipines
Vodafone Device Manager – Cloud
Ivanti Inc
698 West 10000 South Suite 500 South Jordan, UT 84095 United States
USA, Germany, UK, UAE, Canada, New Zealand, Egypt and Singapore 

Unified Communications

Vodafone Global Enterprise solution
Sub-processor Entity
Location of Processing
Network Mobile Recording (Cognia)
Cognia (former Compliant Phones Limited (CPL))
Via Smarsh, 33 Queen Street, London EC4R 1AP, United Kingdom
 EU
Amazon Web Services
Luxembourg
Network Mobile Recording (Dubber)
Dubber Limited
Greek Street, London, United Kingdom
Dubber: EU and UK for UK clients and Germany for the German clients
Cisco Spark and Webex
Cisco
US locations + Worldwide Media Data Center locations in accordance with Cisco’s Privacy Data Sheets, here.
Vodafone Business Contact Centre – Webex
Cisco
United Kingdom, Netherlands, in accordance with Cisco’s Privacy Data Sheets, here.
VONE-M Skype for Business
GCI Network Solutions Limited (UK)
UK, Hungary, Israel
VONE-M Teams Direct Routing
Comms Group (International) Pte Ltd
Bank of China Building #25-01, 4 Battery Road, Singapore 4998
Germany, UK, Australia, Singapore, US, Philippines
Vodafone Business UC with RingCentral
RingCentral UK LTD
Registered address: Ealing Cross, 85 Uxbridge Road, London W5 5TH, United Kingdom

RingCentral France SAS
Registered address: 34 boulevard des Italiens 75009 Paris, France

UK, EU and US
Vodafone One Net Enterprise - Cisco (VONE-C)
Tiger – analytics and reporting as an optional feature to the customers
Ireland

Cloud and Security Solutions

Vodafone Global Enterprise solution
Sub-processor Entity
(depending on country where the Service is contracted and type of Service)
Location of Processing
ZScaler Security Services -Network Internet and Security -Web Security
ZScaler Inc.: a company registered in Delaware USA
  • USA, UK, India, Poland, Switzerland, France, Germany, Netherlands, Canada, Japan, Australia, Singapore and Middle East 
    (only if customer has users in the Middle East)
  • Amazon Web Services – global
  • Microsoft Corporation (Azure) – global
Network Internet and Security Phase 1
Thales – vendors that provide two-factor authentication to the customers
  • UK, Germany
Managed Hosting
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland
Austria
Brazil
Bulgaria
Czech Republic
Germany 
Hungary
India
Ireland
Poland
Romania
Switzerland 
United Kingdom
Cloud Storage
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
Brasil
Bulgaria
Czech Republic
Germany 
Hungary
India
Ireland
Poland
Romania
Switzerland 
United Kingdom
Data Protect
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
Brasil
Bulgaria
Czech Republic
Germany 
Hungary
India
Ireland
Philippines
Poland
Romania
Switzerland 
United Kingdom
United States
Dedicated Storage
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH

 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
Brasil
Bulgaria
Czech Republic
Germany 
Hungary
India
Ireland
Poland
Romania
Switzerland 
United Kingdom
Primary Storage
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
Brasil
Bulgaria
Czech Republic
Germany 
Hungary
India
Ireland
Poland
Romania
Switzerland 
United Kingdom
Hosted Private Cloud
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Brasil
Bulgaria
Czech Republic
Germany 
Hungary
India 
Ireland
Netherland
Poland
Romania
Switzerland 
United Kingdom
United States
Vodafone Business Multicloud Platform (IBM Hybrid Cloud Management Solution)
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
Netherland
India
Ireland
Poland
Romania
United Kingdom
United States
Integrated Managed Infrastructure for Public Cloud
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH

Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Austria
India
Ireland
Netherland
Poland
Romania
UK
•    Application Discovery and Assessment; 
•    Design and Configuration of Cloud Environment; 
•    Cloud Migration; 
•    Application Modernisation Services 
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
UK
Czech Republic
Poland
•    X-Force Offensive Security Testing; 
•    X-Force Incident Response
•    Dev Sec Ops Testing
•    Cloud Managed Security Infrastructure Server Workload Protection;
•    Managed SIEM in the Cloud;
•    Vulnerability Management Services in the Cloud. 
•    Cloud Security Assessment Strategy
IBM United Kingdom Limited
IBM Ireland Limited
IBM Deutschland GmbH
 
 
Kyndryl UK Limited
Kyndryl Ireland Limited
Kyndryl Deutschland GmbH
Belgium
Brazil
Costa Rica
India
Japan
Poland
United States
SaaS Marketplace
App Direct – vendor that provides the app of the Marketplace
Argentina, Canada, India, United States of America

Internet In The Car (IITC) Solutions

Internet In The Car (IITC) Solution
Sub-processor Entity
Location of Processing
Applicable OEM Customer and countries in scope
End User Payments Management
ABN AMRO BANK N.V
Gustav Mahlerlaan 10, in (1082 PP) Amsterdam, The Netherlands
The Netherlands
ALL
EUROPEAN MERCHANT SERVICES B.V
Apollo House 6A, Herikerbergweg 25, 1101 CN Amsterdam Zuidoost, The Netherlands
The Netherlands
ALL
Adyen N.V.
Simon Carmiggeltstraat 6-50,
1011 DJ Amsterdam, The Netherlands
Netherlands 
If relevant to the services:
United Kingdom
Brazil
Mexico
United States of America
Australia
Singapore
Japan
Canada
ALL
1st Level End User Support
iQuent Technologies LLC (Moment Group)
Registered office: 30 Milito Way, Basking Ridge, NJ 07920 having its principal place of business at 101 Hudson Street, 21st Floor, Jersey City, NJ 07302
Finland
ALL OEM Customers
Countries in scope:
Finland ​
Sweden
Norway​
Denmark
Vodafone Automotive Italia SpA​
Via Gabriele D'Annunzio n4.4, 21010 Vizzola Ticino, Italy
Belgium
ALL OEM Customers
Countries in scope:
Belgium​
France + Monaco​
Luxembourg​
Netherlands
Czech Republic
ALL OEM Customers
Countries in scope:
Slovakia​
Czech Republic
Switzerland
ALL OEM Customers
Countries in scope:
Switzerland​
Liechtenstein
Spain
ALL OEM Customers
Countries in scope:
Portugal​
Spain
United Kingdom
ALL OEM Customers
Countries in scope:
United Kingdom
Ireland ​
Malta​
Italy
ALL OEM Customers
Countries in scope:
Italy
VOIS_Hungary: _VOIS Europe, Arena Corner, Kerepesi Tower, Hungária körút 40-44. Budapest, 1087 Hungary
Hungary
ALL OEM Customers
Countries in scope:
Hungary​
Romania
VOIS_Egypt: VOIS EG (Vodafone International Services L.L.C): V-Hub 2 Building, Smart Campus KM 28, Cairo Alexandria Desert Road, Smart Village, Giza 12577, Egypt
Egypt
ALL OEM Customers
Countries in scope:
Austria​
Germany
Vodafone Greece: VODAFONE-PANAFON Hellenic Telecommunications Company S.A.: 1-3 Tzavella Street, Chalandri, 152-31, Athens, Greece
Greece
ALL OEM Customers
Countries in scope:
Greece
IITC Portal Management
Celfocus – 3rd line support, portal updates
Celfocus, Av. Dom Joao II 34, 1998-031, Lisboa, Portugal
Portugal
Spain
Germany
ALL
CGI IT UK Ltd
250 Brook Drive, Green Park, Reading, Berkshire, RG2 6UA
United Kingdom
Germany
Spain
ALL
Cubic Telecom Ltd
Corrig Court, Corrig Road, Sandyford Industrial Estate, Dublin, D18 C6K1
Ireland
Germany
Audi & Porsche
Automotive Customers
Vodafone GmbH
Vodafone GmbH, Ferdinand-Braun-Platz 1, D-40549 Düsseldorf
Germany
Daimler / VW Group

Internet of Things (IoT)

Vodafone Global Enterprise solution
Sub-processor Entity
(depending on country where the Service is contracted and type of Service)
Location of Processing
Vodafone Business Office Spaces
IoTSpot – vendor provides hosting location for the platform in their environment that is held in AWS Frankfurt.
Germany
Vodafone Cell Site Management
Iot.nxt – vendor provides hosting location for the cloud platform in their environment that is held in AWS Frankfurt.
Germany
Vodafone Business IoT Device Management
AVSystem – vendor provides technical support for the platform, which is hosted in Vodafone’s private cloud held in AWS Frankfurt.
Germany, Poland