We are Vodafone Business. We use Vodafone Global Enterprise Limited and other Vodafone enterprise entities, members of the Vodafone Group as the commercial sales arm to deliver global business products and services. A list of subprocessors currently authorized by Vodafone Business, or other Vodafone Group company on behalf of Vodafone Business, to process Customer Data and assist Vodafone Business with respect to the provision of standard products and services, as agreed under the applicable Master Services Agreement with you, is set out below:
(we are reviewing our lists of subprocessor and will update them from time to time)
Latest update of 24 August 2023
|
Vodafone Global Enterprise solution
|
Sub-processor Entity
|
Location of Processing
|
|
Vodafone Telecoms Management
|
Tangoe
|
US
|
|
Process Tracker
|
Netcall
Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH |
UK
|
|
Vodafone Managed Messaging (VMM)
|
Sinch
Lindhagensgatan 74, 112 18 Stockholm, Sweden |
Sweden
|
|
Vodafone Secured Device Manager
|
VMWare International Ltd (previously Airwatch)
Parnell House, Barrack Square, BallinColligs, County Cork, Ireland |
United Kingdom (UK) and United States of America ( USA).
|
|
Vodafone Secured Device Manager -Cloud
|
VMWare International Ltd (previously Airwatch)
Parnell House, Barrack Square, BallinColligs, County Cork, Ireland |
Germany, Singapore, India, USA, Costa Rica, Philipines
|
|
Vodafone Device Manager – Cloud
|
Ivanti Inc
698 West 10000 South Suite 500 South Jordan, UT 84095 United States |
USA, Germany, UK, UAE, Canada, New Zealand, Egypt and Singapore
|
|
Vodafone Global Enterprise solution
|
Sub-processor Entity
|
Location of Processing
|
|
Network Mobile Recording (Cognia)
|
Cognia (former Compliant Phones Limited (CPL))
Via Smarsh, 33 Queen Street, London EC4R 1AP, United Kingdom |
EU
|
|
Amazon Web Services
|
Luxembourg
|
|
|
Network Mobile Recording (Dubber)
|
Dubber Limited
Greek Street, London, United Kingdom |
Dubber: EU and UK for UK clients and Germany for the German clients
|
|
Cisco Spark and Webex
|
Cisco
|
US locations + Worldwide Media Data Center locations in accordance with Cisco’s Privacy Data Sheets, here.
|
|
Vodafone Business Contact Centre – Webex
|
Cisco
|
United Kingdom, Netherlands, in accordance with Cisco’s Privacy Data Sheets, here.
|
|
VONE-M Skype for Business
|
GCI Network Solutions Limited (UK)
|
UK, Hungary, Israel
|
|
VONE-M Teams Direct Routing
|
Comms Group (International) Pte Ltd
Bank of China Building #25-01, 4 Battery Road, Singapore 4998 |
Germany, UK, Australia, Singapore, US, Philippines
|
|
Vodafone Business UC with RingCentral
|
RingCentral UK LTD
Registered address: Ealing Cross, 85 Uxbridge Road, London W5 5TH, United Kingdom RingCentral France SAS |
UK, EU and US
|
|
Vodafone One Net Enterprise - Cisco (VONE-C)
|
Tiger – analytics and reporting as an optional feature to the customers
|
Ireland
|
|
Vodafone Global Enterprise solution
|
Sub-processor Entity
(depending on country where the Service is contracted and type of Service) |
Location of Processing
|
|
ZScaler Security Services -Network Internet and Security -Web Security
|
ZScaler Inc.: a company registered in Delaware USA
|
|
|
Network Internet and Security Phase 1
|
Thales – vendors that provide two-factor authentication to the customers
|
|
|
Managed Hosting
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland |
Austria
Brazil Bulgaria Czech Republic Germany Hungary India Ireland Poland Romania Switzerland United Kingdom |
|
Cloud Storage
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
Brasil Bulgaria Czech Republic Germany Hungary India Ireland Poland Romania Switzerland United Kingdom |
|
Data Protect
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
Brasil Bulgaria Czech Republic Germany Hungary India Ireland Philippines Poland Romania Switzerland United Kingdom United States |
|
Dedicated Storage
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
Brasil Bulgaria Czech Republic Germany Hungary India Ireland Poland Romania Switzerland United Kingdom |
|
Primary Storage
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
Brasil Bulgaria Czech Republic Germany Hungary India Ireland Poland Romania Switzerland United Kingdom |
|
Hosted Private Cloud
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Brasil
Bulgaria Czech Republic Germany Hungary India Ireland Netherland Poland Romania Switzerland United Kingdom United States |
|
Vodafone Business Multicloud Platform (IBM Hybrid Cloud Management Solution)
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
Netherland India Ireland Poland Romania United Kingdom United States |
|
Integrated Managed Infrastructure for Public Cloud
|
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Austria
India Ireland Netherland Poland Romania UK |
|
• Application Discovery and Assessment;
• Design and Configuration of Cloud Environment; • Cloud Migration; • Application Modernisation Services |
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
UK
Czech Republic Poland |
|
• X-Force Offensive Security Testing;
• X-Force Incident Response • Dev Sec Ops Testing • Cloud Managed Security Infrastructure Server Workload Protection; • Managed SIEM in the Cloud; • Vulnerability Management Services in the Cloud. • Cloud Security Assessment Strategy |
IBM United Kingdom Limited
IBM Ireland Limited IBM Deutschland GmbH Kyndryl UK Limited Kyndryl Ireland Limited Kyndryl Deutschland GmbH |
Belgium
Brazil Costa Rica India Japan Poland United States |
|
SaaS Marketplace
|
App Direct – vendor that provides the app of the Marketplace
|
Argentina, Canada, India, United States of America
|
|
Internet In The Car (IITC) Solution
|
Sub-processor Entity
|
Location of Processing
|
Applicable OEM Customer and countries in scope
|
|
End User Payments Management
|
ABN AMRO BANK N.V
Gustav Mahlerlaan 10, in (1082 PP) Amsterdam, The Netherlands |
The Netherlands
|
ALL
|
|
EUROPEAN MERCHANT SERVICES B.V
Apollo House 6A, Herikerbergweg 25, 1101 CN Amsterdam Zuidoost, The Netherlands |
The Netherlands
|
ALL
|
|
|
Adyen N.V.
Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands |
Netherlands
If relevant to the services: United Kingdom Brazil Mexico United States of America Australia Singapore Japan Canada |
ALL
|
|
|
1st Level End User Support
|
iQuent Technologies LLC (Moment Group)
Registered office: 30 Milito Way, Basking Ridge, NJ 07920 having its principal place of business at 101 Hudson Street, 21st Floor, Jersey City, NJ 07302 |
Finland
|
ALL OEM Customers
Countries in scope: Finland Sweden Norway Denmark |
|
Vodafone Automotive Italia SpA
Via Gabriele D'Annunzio n4.4, 21010 Vizzola Ticino, Italy |
Belgium
|
ALL OEM Customers
Countries in scope: Belgium France + Monaco Luxembourg Netherlands |
|
|
Czech Republic
|
ALL OEM Customers
Countries in scope: Slovakia Czech Republic |
||
|
Switzerland
|
ALL OEM Customers
Countries in scope: Switzerland Liechtenstein |
||
|
Spain
|
ALL OEM Customers
Countries in scope: Portugal Spain |
||
|
United Kingdom
|
ALL OEM Customers
Countries in scope: United Kingdom Ireland Malta |
||
|
Italy
|
ALL OEM Customers
Countries in scope: Italy |
||
|
VOIS_Hungary: _VOIS Europe, Arena Corner, Kerepesi Tower, Hungária körút 40-44. Budapest, 1087 Hungary
|
Hungary
|
ALL OEM Customers
Countries in scope: Hungary Romania |
|
|
VOIS_Egypt: VOIS EG (Vodafone International Services L.L.C): V-Hub 2 Building, Smart Campus KM 28, Cairo Alexandria Desert Road, Smart Village, Giza 12577, Egypt
|
Egypt
|
ALL OEM Customers
Countries in scope: Austria Germany |
|
|
Vodafone Greece: VODAFONE-PANAFON Hellenic Telecommunications Company S.A.: 1-3 Tzavella Street, Chalandri, 152-31, Athens, Greece
|
Greece
|
ALL OEM Customers
Countries in scope: Greece |
|
|
IITC Portal Management
|
Celfocus – 3rd line support, portal updates
Celfocus, Av. Dom Joao II 34, 1998-031, Lisboa, Portugal |
Portugal
Spain Germany |
ALL
|
|
CGI IT UK Ltd
250 Brook Drive, Green Park, Reading, Berkshire, RG2 6UA |
United Kingdom
Germany Spain |
ALL
|
|
|
Cubic Telecom Ltd
Corrig Court, Corrig Road, Sandyford Industrial Estate, Dublin, D18 C6K1 |
Ireland
Germany |
Audi & Porsche
|
|
|
Automotive Customers
|
Vodafone GmbH
Vodafone GmbH, Ferdinand-Braun-Platz 1, D-40549 Düsseldorf |
Germany
|
Daimler / VW Group
|
|
Vodafone Global Enterprise solution
|
Sub-processor Entity
(depending on country where the Service is contracted and type of Service) |
Location of Processing
|
|
Vodafone Business Office Spaces
|
IoTSpot – vendor provides hosting location for the platform in their environment that is held in AWS Frankfurt.
|
Germany
|
|
Vodafone Cell Site Management
|
Iot.nxt – vendor provides hosting location for the cloud platform in their environment that is held in AWS Frankfurt.
|
Germany
|
|
Vodafone Business IoT Device Management
|
AVSystem – vendor provides technical support for the platform, which is hosted in Vodafone’s private cloud held in AWS Frankfurt.
|
Germany, Poland
|