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Customer Security

Keeping your personal data secure

Vodafone are committed to providing world-class security. We deliver some of the most secure telecommunications services in the world and have a proven record for delivering trusted mission-critical services to a wide range of customers, including government, utility, finance, and retail sectors.

We have developed an embedded security culture through awareness, education and empowerment to ensure we deliver a great customer experience. Appropriate security controls are in place and operating effectively to deliver assurance in line with contractual agreements.

How does Vodafone manage security?

Vodafone operates an Information Security Management System (ISMS) based on the recommendations of ISO27001:2013, including risk management, business continuity, incident management, physical security, security awareness training and much more.

The Vodafone ISMS ensures that Security Governance is in place at the core of the organisation.  Information Security Senior Management Reviews and Security Steering Committees meet on a bi-monthly basis to monitor performance; these meetings include senior stakeholders from across Cyber Security, Corporate Security, Enterprise Operations, Service Operations and relevant business owners and help to ensure that a wide security strategy is sustained so that business exposure to threats and risks is reduced.

Vodafone have designed the external certifications that we maintain so that customer services are covered from end to end, with either a dedicated assessment or as part of a wider management system; full coverage is generally achieved using a combination of Group, Local Market and Partner certification scopes.

Vodafone Business Security Group aims to protect Vodafone Business, its people, customers and critical assets in order to build a secure digital future.  The business unit comprises Corporate Security, Customer Security Services, Customer Technical Assurance, Security Pre-Sales and Security Support and Delivery functions and includes a front desk that handles all Customer security related requests internally and from Vodafone Business Customers.

How does Vodafone manage risk?

How does Vodafone manage information classification?

How does Vodafone manage physical security?

How does Vodafone manage staff screening/vetting?

How does Vodafone manage suppliers and third parties?

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