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AI Assistant

Keep employees informed 24/7

Building the workplace of the future

Getting back to business means ensuring your employees’ wellbeing is a top priority. Uncertainty amongst employees about public health advice, how best to work from home and feelings of isolation can be a challenge. Your people need to feel informed and stay connected, allowing you to restart, rebuild and return to business. Our AI Assistant solution is a one stop shop communication channel which provides the latest public health advice and HR assistance.

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Support your employees wherever they are

The AI Assistant, delivered through our venture with IBM, is a chatbot which keeps communications open 24/7. Whether it be HR queries, managing internal systems or adhering to the latest regulations - our virtual agent can support your employees no matter where they work from. This reduces helpdesk queries, waiting times, and most importantly, workforce anxiety, with employees knowing how to keep safe and productive. The solution can be tailored for company-specific policies, including the latest information from the World Health Organisation, the Center for Disease Control or national health services.

 

What’s included in AI Assistant?

24/7 virtual agent

Contactable at any time, from anywhere, to help reduce crisis-related questions to your management and contact centre staff

Pre-loaded with guidance and advice

Accessible information in just a few clicks, from frequently asked questions to best practices for remote working

Information tailored to company-specific policies

Based on what your business needs, with alerts and insights via multiple channels
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Easily scalable for different functions

From trainees and new joiners to senior management, with company branding

What’s in it for you?

24/7 access to HR services

Omnichannel access across desktop, tablet and mobile devices

A single source of truth for employees’ questions

Guidance on the latest Covid-19 impacts to policies, processes and solutions

A ‘One-Stop’ HR communications channel

Provision of reliable and credible external and internal information

Referrals for employee care and support

Digital process to automate HR workflows for remote workers

Evolving knowledge store

Providing broader and more in-depth answers to employee queries over time

Personalised responses

Contextualised by employee’s geographical location and specific circumstances

How to get started

Demo

Request an online demo of our AI Assistant from the Vodafone Business account team

Discuss

Video conference with a virtual agent expert to discuss your specific needs

Implement

Work with one of our AI Assistant implementation squads to get your solution up and running as soon as possible

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