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Vodafone Identity Hub

Your online channels secured

Growth in mobile e-commerce – combined with a rise in identity theft and fraud means that it’s more important than ever for businesses to be able to verify user identity via the mobile channel. Vodafone Identity Hub is a portfolio of APIs that help businesses combat fraud and cybercrime while improving customer experience.

Protect your business and your customers

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By leveraging Vodafone’s data to verify end user attributes, signals can be used as indicators of account takeover or compromise. This offers businesses seamless user authentication, helping them secure the mobile channel for their customers.

Beyond the severe financial and social impact on individual victims of impersonation fraud and cybercrime, businesses whose platforms are targeted are also compromised. Administrative overheads, loss of business and ultimately lasting brand damage are all inevitable consequences of a breach.

Discover more

With Match, you can validate your customer’s identity against verified account data which is linked to their mobile number. This will allow your business to provide better account registration conversion rates when a user is trying to sign up for a new product or service.

  • No personally identifiable customer data is shared from either party as the information is hashed
  • Match your customer’s data instantly against first-party data held by Vodafone
  • Reduce fraudulent transactions and the creation of fake or synthetic identities

  • Easy to use when registering/signing up for new services online
  • Lower risk of identity theft and fraud
  • Privacy is protected as no personal data is shared

With Account Takeover Protection (ATP), you access real-time notifications of potential account compromise, whether the SIM has been swapped or the call divert function has been activated on a customer’s mobile phone has been activated. ATP enables you to act before fraudsters have the chance to change passwords or withdraw funds from your customers.

  • Protect the SMS and voice channel making one-time passwords (OTP) more secure
  • Reduce account takeover fraud and identity theft
  • Determine whether a SIM has been swapped whilst processing with seamless authentication
  • Provide a flag to determine whether call forwarding is set on a mobile number

  • Peace of mind with additional security for OTP sent via SMS
  • Protection from account takeover fraud
  • Privacy protection through data minimisation and no sharing of personal data
With Number Verify you can match a mobile number given by your customer during a registration process and bind the user to the mobile application. One-time passwords will not be required anymore as part of the registration process which will provide a better customer experience and higher conversion rates.

  • Streamlined registration experience
  • Fast and secure mobile number authentication
  • Fallback to existing authentication process if the number cannot be matched
  • Better fraud and identity protection during registration for new services

  • No need to enter one-time passwords sent via SMS
  • Fast and secure registration in-app or web
  • Privacy protection, as mobile number is not shared
With Number Recycle, you will be able to verify whether or not a mobile number has recently been recycled or disconnected from the original user. For services where the mobile number is used to identify or authenticate users, Number Recycle provides a real-time check to determine whether or not the original user is still in the control of the mobile number.

  • Protect your business and users from account takeover of recycled numbers
  • Improve customer experience by seamless provisioning of new users with recycled numbers

  • Seamless registration for users with recycled mobile numbers
  • Reduce fraud and identity theft when users change their mobile number

Match

With Match, you can validate your customer’s identity against verified account data which is linked to their mobile number. This will allow your business to provide better account registration conversion rates when a user is trying to sign up for a new product or service.

  • No personally identifiable customer data is shared from either party as the information is hashed
  • Match your customer’s data instantly against first-party data held by Vodafone
  • Reduce fraudulent transactions and the creation of fake or synthetic identities

  • Easy to use when registering/signing up for new services online
  • Lower risk of identity theft and fraud
  • Privacy is protected as no personal data is shared

Account Takeover Protection

With Account Takeover Protection (ATP), you access real-time notifications of potential account compromise, whether the SIM has been swapped or the call divert function has been activated on a customer’s mobile phone has been activated. ATP enables you to act before fraudsters have the chance to change passwords or withdraw funds from your customers.

  • Protect the SMS and voice channel making one-time passwords (OTP) more secure
  • Reduce account takeover fraud and identity theft
  • Determine whether a SIM has been swapped whilst processing with seamless authentication
  • Provide a flag to determine whether call forwarding is set on a mobile number

  • Peace of mind with additional security for OTP sent via SMS
  • Protection from account takeover fraud
  • Privacy protection through data minimisation and no sharing of personal data

Number Verify

With Number Verify you can match a mobile number given by your customer during a registration process and bind the user to the mobile application. One-time passwords will not be required anymore as part of the registration process which will provide a better customer experience and higher conversion rates.

  • Streamlined registration experience
  • Fast and secure mobile number authentication
  • Fallback to existing authentication process if the number cannot be matched
  • Better fraud and identity protection during registration for new services

  • No need to enter one-time passwords sent via SMS
  • Fast and secure registration in-app or web
  • Privacy protection, as mobile number is not shared

Number Recycle

With Number Recycle, you will be able to verify whether or not a mobile number has recently been recycled or disconnected from the original user. For services where the mobile number is used to identify or authenticate users, Number Recycle provides a real-time check to determine whether or not the original user is still in the control of the mobile number.

  • Protect your business and users from account takeover of recycled numbers
  • Improve customer experience by seamless provisioning of new users with recycled numbers

  • Seamless registration for users with recycled mobile numbers
  • Reduce fraud and identity theft when users change their mobile number

The right technology and support

REST-based APIs

  • Ability to support high-volume low-latency requests with simple coding
  • Single integration for all Vodafone markets

End-to-end service

  • One single contract and SLAs
  • High availability with KPI monitoring and reporting

Global service support desk

  • 24/7 support for Priority 1 incidents
  • Response within 1 hour

Regulatory compliance

  • Designed in accordance with the GDPR privacy by design principles and PSD2

First-party, quality data

  • Customer information is always up to date

88% of consumers say their perception of a business is improved when a business invests in customer experience, namely security

Experian – Global Identity & Fraud Report, 2020

About Vodafone Carrier Services

Vodafone Carrier Services manages the commercial relationships with over 1,000 communications service providers globally and offers a broad portfolio of voice, network connectivity, and messaging services.

Vodafone has one of the most reliable and wide-reaching global networks that spans across and between Europe, North America, the Middle East, Africa and Asia-Pacific. It is ranked in the Top 10 Global Internet Providers and for the fourth consecutive year is the world’s largest international voice carrier.

Through a single connection to Vodafone, a service provider can support its worldwide communication needs and access the unrivalled scale and reach of Vodafone’s network, benefiting from the same quality management used to support its own global customers.

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