SERVICE UPDATE: We’re sorry to announce that Vodafone RCS Chat is ending and the service is being discontinued. All RCS customers will be gradually disconnected over the coming weeks until 31 March 2023.
Vodafone RCS Chat Enriched Communications Services (the “Service”)
Terms of Service
Date: April 2021
1. Your acceptance to use the Service
The Service is provided to you by Vodafone Sales and Services Ltd (“VSSL”, “we”, “us”), registered in England and Wales at Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, under registered number 06844137 and registered VAT number GB 569 95 32 77.
BY USING THE SERVICE YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF SERVICE. If you choose not to agree with any of these terms, you may not use the Service.
2. Using the Service
The Service allows enhanced calling and rich messaging with other compatible devices and/or brands and businesses. To be compatible, the devices must support Rich Communication Services (“RCS”). Some aspects of the Service also require a cellular data connection, or for the device to be connected to Wi-Fi.
If you and/or your recipient don’t have a RCS compatible client, or for any other reason the content cannot be delivered over the internet, your messages will be sent via normal SMS in accordance with your price plan.
You are responsible for your messages and any content that you share, so make sure that they comply with all laws which may apply. In particular, you must make sure your messages and content are not harmful or offensive and that you own all rights in the content you send to your contacts. You should not share music or video files unless you own all relevant rights to them. Sharing music or video without the permission of the copyright owner is unlawful.
To use the Service, you must be 16 years old or more, or have permission from your parent or guardian.
We and our licensors or your operating system provider own all proprietary rights in the Services and you will not have any right to the Services apart from the right to use them in line with these terms and any terms provided by your device operating system provider. You agree that you will not use the Services in a manner inconsistent with these terms.
Nothing in these terms affects any legal rights you have as a consumer.
3. Your information
RCS Chat needs internet access. Cellular data will be used to send and receive messages and content (unless you are connected to the internet via Wi-Fi). You will be charged in accordance with your price plan for the cellular data consumed for your use of the Service. Any SMS or MMS sent will be charged as SMS in accordance with your price plan. Any calls made will be charged per minute in accordance with your price plan.
5. Ending or changing the Service
You may disable the Service at any time. You can disable the Chat features in your messaging app settings.
We may suspend or change the Service immediately for any reason, including where repair or maintenance work is needed. We can withdraw the Service, but will provide at least 30 days’ notice if we do so.
6. What we are not responsible for
We provide the Service on an 'as is' basis for your personal use only. Not all of the Service will work with all mobile equipment. We will not be responsible for any loss or damage that we or you could not reasonably expect at the time you first began to use the Service or which is out of our control. We will also not be responsible for:
- any loss or damage arising as a result of any content which you upload, store or share;
- any content or services provided by another person or organisation;
- any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps; or
- any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control.
You must notify us immediately of any breach of security or unauthorized use of your mobile phone. We will not be liable for your losses caused by any unauthorized use of your account and you may be liable for the losses caused to us or others due to such unauthorized use.
7. General terms
We may allow another person or company to perform any of our obligations under these terms on our behalf. You agree that we may transfer our rights and obligations under these terms to another Vodafone/Vodacom group company. If we transfer our rights and obligations to any other third party, we will let you know. If any of these terms cannot be enforced by any court or other authority, we will delete it from these terms and it will not affect the rest of the terms. We may send you notices by email, RCS Chat, text, post or on our website. We can change these terms at any time by posting the amended terms on https://www.vodafone.com/what-we-do/services/rcs-chat.
We hope you enjoy using the Service.
If you have any problem you can send us an email to email@example.com. If you want to know more about the service you can check in the website: