Permissions management
Our customers can manage how we contact them and what network and location data they share with us to support personalised communications. These permissions can be managed through the MyVodafone app, or with the support of our local market customer service teams, online, by telephone or in our retail stores.
Our centralised permissions approach means customers only need to use one channel to update their permissions, and this will be fed through to all our systems.
You can control what device data we access through the MyVodafone app, such as location data. These permissions can be updated, changed or withdrawn at any time from within the app settings.
Vodafone’s dedicated privacy and security team is there to ensure we are always adhering to these permission principles when designing new products and services.
We can provide personalised advertisements you see online, if you have consented to cookies. These advertisements are tailored based on how you interact with us and we work with advertising partners to provide you those adverts on third party websites. You can reject to the use of cookies via our cookie preference tools but you may still see Vodafone adverts, they just wont be tailored based on your online browsing.
In the rare instance there are any complaints around our permission handling, then there are dedicated teams ready to resolve those issues.