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Policies

Privacy Policy

This policy applies to
All Employees in Vodafone subsidiaries and Joint Ventures with an interest of 50% or more.

Policy objectives

  • To facilitate strategic business objectives, such as business integration and consolidation.
  • To reduce legal and regulatory risk as well as reputational and brand exposure.
  • To foster the trust and confidence of customers and employees in the way we handle their personal information and provide services.

The policy
It is the policy of the Board of Vodafone Group Plc that the privacy of Customer Personal Information and Customer communications

  • be adequately, appropriately and lawfully protected in accordance with the Group Privacy Policy Framework and the Customer Information Management Procedure; and
  • be managed in compliance with Vodafone’s Business Principles.

During the development or procurement of information systems, or the development of products and services, the impact of this Policy shall be identified and addressed (“Privacy Impact Assessment”).

It is the responsibility of each Local Company Chief Executive Officer to ensure this Policy is adopted and implemented and that:

  • a Director (band D or above) is appointed with responsibility for ensuring that the company complies with this Policy;
  • a senior manager (Band F or above) is appointed to act as a Privacy Officer with day-to-day responsibility for overseeing and coordinating compliance with this Policy.

All employees shall be made aware of, and shall be adequately trained in, the requirements of this Policy and the specific impact upon their roles and responsibilities.