Learning and development: performance 2007/08
We said:
We would ensure that 90% of employees in the business have an annual performance dialogue and development discussion with their line manager by March 2009.
We have:
Carried out performance dialogues with 93% of employees
All our employees are required to complete an annual performance dialogue. Around 93% of our employees recorded their performance dialogue in 2006/07 through our intranet-based global tracking system (based on data covering 91% of employees). Turkey and Romania were not included in the data because they used a local performance review process in 2006/07. All our local operating companies are now following the global performance dialogue process and systematically recording data related to completion of performance dialogues. The 2007/08 process is scheduled to be completed by the end of June 2008.
Provided five days training per employee
In 2007/08, we provided approximately 270,000 training days – equivalent to around four days per employee – and spent approximately €44 million on training (based on data covering 91% of our employees).
A key focus has been on training about our total communications strategy. Over 95% of managers completed 36,000 hours of training on this in 2007/08, and we plan to roll out training on total communications to employees across the Group in 2008/09.


Enabled employees to experience working in different countries through our Global Rotation Programme
In 2007/08, 54 employees from 11 operating companies participated in the programme. Participants rated the Global Rotation Programme four out of five overall and all said they would recommend the experience to a colleague. This programme is being replaced by a new development initiative called Inspire for people with high potential in new management roles.
We will:
- Ensure that 90% of employees in the business has an annual performance dialogue and development discussion with their line manager by March 2009.

