Elderly customers
We offer a range of products and services to improve accessibility and make life easier or safer for elderly customers. For example, easy-to-use handsets and social alarms enable greater independence for the elderly or infirm by connecting them to professional, medical or security help at the touch of a button.
Easy-to-use handsets for elderly customers
Vodafone Spain’s Emporia Life handset features a large screen and display, oversized and easy-to-use buttons, and a high volume loudspeaker and ring. It has a powerful vibration alert to ensure the owner knows when someone is calling, an orange backlight for visually impaired people, and is compatible with digital hearing aid devices.
For additional security the phone has a unique emergency button. This large red button located on the back of the phone can be programmed to call up to five previously designated numbers for help. This may be a relative, neighbour, doctor or anyone the owner wants to contact in an emergency situation. It can also be programmed to send out a pre-written text to other mobile phones asking for assistance.
Tele-assistance services for elderly and dependent people
People suffering from Alzheimer’s disease or similar conditions can become easily disoriented. They are often dependent on constant care and assistance from their families. Vodafone Spain’s ‘Always with you’ mobile tele-assistance service is designed to increase their independence, so improving quality of life for them and their families.
The handset is specially designed for people who do not regularly use mobile phones such as the elderly. It is very easy to use, with just two buttons – green and red:
- The green button calls a pre-programmed contact number of a friend or family member. If there is no response from the first number contacted, the call automatically passes to the next on the list until it is answered.
- The red button connects the user with a mobile tele-assistance service for immediate help.
The service was developed in close collaboration with the Spanish Association for Alzheimer disease. It overcomes some of the limitations of existing static tele-assistance services, bringing added values such as independence and safety for dependent people, at all times.
Vodafone Spain, along with the Spanish Red Cross and the Spanish Alzheimer Association, has developed the Intelligent System for Monitoring Personal Alerts (SIMAP), which offers 24-hour access to assistance both in the home and outside it through a mobile device. The device is equipped with a location-based service that enables families to find their relative if they become disoriented. It can also be set up to alert families if the user leaves a designated safety zone.