Common requests:
- Calculating your holding balance
- Changing your mailing address
- Replacing a lost check
- Changing bank instructions for receiving dividend payments
Please note: for transferring stock, or buying and selling shares, see the buying, selling and transferring section.
Your shareholding account is managed through The Bank of New York which is responsible for ensuring your shareholder details are recorded accurately and for helping you with the administration of your shareholding. All queries or instructions regarding your holdings should be addressed to the bank.
1. Online
You can use The Bank of New York's website to:
- Check your holding balance
- View your transaction history
- Make changes to your holding details
- Request certificates from your Global BuyDIRECT Plan
Access to the website is subject to a person and identity check.
The Bank of New York website
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2. By mail or telephone
The Bank of New York
Investor Relations Department
P. O. Box 11258
Church St. Station
New York
NY
10286-1258
USA
Telephone: 800 233 5601 (US toll free)
Telephone: +1 212 815 3700 (International)
The Bank of New York Shareholder Relations Department
Global BuyDIRECT
P.O. Box 1958
Newark
New Jersey
07101-1958
USA
Telephone: 800 233 5601 (US toll free)
Telephone: + 1 212 815 3700 (International)
You can make the majority of your administration requests to The Bank of New York using a set of standard forms. Once completed, the forms should be mailed to the bank at the address given above.
Go to The Bank of New York's forms library
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