Ethics – Data
Internal fraud by type that resulted in dismissal
|Total number of confirmed cases of internal fraud which resulted in dismissal||623||482||701|
|Manipulation of customer account1||324||234||3774|
|Unauthorised release of customer data||78||79||112|
|False documents for fraud2||47||29||35|
- Unauthorised credits, removing call charges, manipulating loyalty points etc.
- False documents or reporting to inflate overtime, commissions etc.
- Includes false insurance claims, test SIM abuse, unauthorised sale of network unlock codes, misuse of company PBX, falsifying employment application, expenses fraud etc.
- The increase principally relates to an issue detected in a single market in one quarter, resulting in the dismissal of 171 contract staff for fraudulently activating customer data plans.