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We want our customers to stay with Vodafone and to recommend us to their friends and family. As well as providing great products and services at the right price, we know how important it is that we listen to our customers and resolve any questions or problems as quickly as we can.
Customers can get in touch with us 24 hours a day by visiting our website or our online forum, by emailing or by calling us.
We’re committed to clear and straightforward pricing and marketing – so that customers always know what they’ll pay when they use our products and services at home or abroad.
We want everyone to be able to benefit from mobile services including customers who are elderly or disabled. We provide specialist products and have a team of customer service agents trained to help customers with disabilities get the most from Vodafone.
We’re pleased that the number of complaints we received from customers halved in 2010/11. But we know there’s still more we can do. We conduct research regularly to help us understand what our customers want and to keep improving.
