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We have robust policies and systems in place to manage the wide range of sustainability issues we encounter in our business activities.
Listening to our stakeholders helps us prioritise these issues by identifying those which are most important to them and to us.
Our Group sustainability team provides guidance and coordination to our managers and issue owners who implement sustainability initiatives. Dedicated teams in each of our local markets help to embed sustainability across the business.
Understanding the views of those who affect our business, or are affected by it, helps us develop our strategy on sustainability issues to meet stakeholder expectations.
Our Group Sustainability team coordinates our activities through a network of issue owners within different functions and dedicated teams in each local market.
We focus on the issues that are most important or ‘material’ to our business and our stakeholders. These are reviewed annually and mapped in a materiality matrix.
Download our 2010/11 sustainability report [PDF] and view previous versions.
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