TecSOS is an initiative that seeks to support victims of domestic abuse and other vulnerable people, through provision of a specially adapted piece of technology that enables enhanced access to the police in an emergency


51,000+ users have benefitted from TecSOS across Europe


       TecSOS is live in 6 countries


TecSOS provides an 11% reduction in police response times to incidents reported via a TecSOS handset

The issue

In the UK, an estimated one in four women will experience some form of domestic abuse during their lifetime. Victims are often reluctant to report matters to the police and as a result, a large proportion of these crimes remain ‘hidden’. On average, a victim will suffer between 30 – 35 assaults before finally reporting the abuse to the police or other agency. Two women per week are killed by their partner or former partner. Many victims report feeling like prisoners in their homes as it was the only place they felt they had protection.


Our aim

TecSOS was initially developed by the Vodafone Spain Foundation in collaboration with the Spanish Red Cross and the TecSOS Foundation. The programme is currently providing vital protection to victims of domestic violence in six countries: Spain, Portugal, Hungary, Ireland, Germany and the UK.

In the UK, TecSOS connects to police emergency call centres via the BT 999 system. When a TecSOS device is activated, the call is directed to the police control room which covers the area where the user is located. The call is ‘announced’ as a ‘vulnerable caller’ so that it can be prioritised. The call has ‘open voice’ but a silent protocol has been developed for instances when the caller cannot speak. All calls are recorded by the police and can be produced as evidence in court if required.

How TecSOS works