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Still paying PBX maintenance fees?

Businesses around the world have in-house telephone systems, designed and installed when most employees had fixed roles, with defined workstations in dedicated buildings.

However, enterprises are increasingly moving to environments that are more dynamic where employees are not always at their desk.

Organisations are recognizing the benefits of moving to flexible working, with 61% of responders to a Vodafone survey indicating an increase in profitability (see here for the Flexible Working report - )

People now need to be able to work in multiple locations, and should not have to divert calls at additional expense. They need their mobiles and desk phones to act together with one mailbox and one number to give to customers. This development and the move to social enterprise platforms such as Yammer makes existing inflexible PBXs look like expensive boxes in the wiring closet.

Why expensive? There are hidden costs to the PBX, including monthly maintenance, charged by port whether the line is being actively used or not. As a piece of hardware, the lack of contemporary features costs businesses in limiting collaboration between employees and risking losing new business opportunities from in-bound callers. All this, while delivering features most of us no longer (or have never!) used. The average PBX has many features, with most people using fewer than six and not one of these provides full integration with mobiles, something which is key for today’s on the move businesses!

Moving to the cloud for advanced business communication means that organisations can ditch the PBX. Maintenance costs; line costs; energy costs; calls resulting in lost business all become things of the past. With Unified Communications, teams can work more effectively together, wherever they are and costs are contained.

Find out more about the Unified Communication services from Vodafone here: