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Our network mobile recording service

Ensuring regulatory and compliance requirements for financial services

Consistently meet financial regulation compliance with our cloud-based recording solution

The UK Financial Conduct Authority (FCA) requires financial institutions to record and store all business communications made using company-issued mobile phones for a period of six months. We believe this shouldn't be a burden, but a streamlined, worry-free process. So we designed an innovative, secure and cost-effective cloud-based recording solution that will record all mobile outbound and inbound mobile call, and all SMS traffic in compliance with FCA regulations.

How it works

Your authorised users log in to a secure web-based browser to access recordings. There are a number of search options that can be implemented to locate a particular recording, including grouping by activity and searching by date, time, third-party and user number. Records can also be tagged and comments added in order to aid search and investigation. 
Technical meeting

No additional hardware or telephony infrastructure is required - and you don't need to train users. On a technical level, it requires no change to your mobile numbers or SIMs.

Hosting is provided in multiple, accredited, tier 1 data centres. Our hosted service has a migratory path to a hybrid/premise based solution. The six-month data storage facilities can be extended as necessary

Comprehensive, fast to implement, cost-effective compliance

In an independent report released to coincide with the announcement of new regulations, the financial services consultants Biss Research said many financial services firms were not "sufficiently engaging" in mobile phone recording and risked missing the regulatory deadlines set by regulators.

The report also highlighted a misconception over costs saying that many firms' estimates of the costs of implementing a recording system were "millions over the mark".

Our cloud based, hosted service that is cost-effective and fast to implement. Pricing is based on a per-user licence and service delivery is rapid. You don't need to install any additional hardware or telephony infrastructure.

A range of device management tools are available to secure the application and each SIM will only work with the recording-enabled handset. Our data centre facilities are accredited and hosting is provided in multiple tier 1 data centres. Our six-month data storage facilities are extendable.

Overview

How it works

Your authorised users log in to a secure web-based browser to access recordings. There are a number of search options that can be implemented to locate a particular recording, including grouping by activity and searching by date, time, third-party and user number. Records can also be tagged and comments added in order to aid search and investigation. 
Technical meeting

No additional hardware or telephony infrastructure is required - and you don't need to train users. On a technical level, it requires no change to your mobile numbers or SIMs.

Hosting is provided in multiple, accredited, tier 1 data centres. Our hosted service has a migratory path to a hybrid/premise based solution. The six-month data storage facilities can be extended as necessary

Benefits

Comprehensive, fast to implement, cost-effective compliance

In an independent report released to coincide with the announcement of new regulations, the financial services consultants Biss Research said many financial services firms were not "sufficiently engaging" in mobile phone recording and risked missing the regulatory deadlines set by regulators.

The report also highlighted a misconception over costs saying that many firms' estimates of the costs of implementing a recording system were "millions over the mark".

Our cloud based, hosted service that is cost-effective and fast to implement. Pricing is based on a per-user licence and service delivery is rapid. You don't need to install any additional hardware or telephony infrastructure.

A range of device management tools are available to secure the application and each SIM will only work with the recording-enabled handset. Our data centre facilities are accredited and hosting is provided in multiple tier 1 data centres. Our six-month data storage facilities are extendable.

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