KONE's remote monitoring solution improves smart elevator maintenance

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Case Study | April 2014

KONE’s remote monitoring solution, created with Vodafone Machine-to-Machine, improves smart elevator maintenance and reduces the disruption of service to customers.


Business need

KONE is a global leader in the elevator and escalator business. It required a mobile solution to deliver voice and data connectivity to improve its diagnostic capabilities and raise customer service levels. It needed a partner capable of serving markets across the globe, and capable of expanding with KONE’s growth.

The solution

The Vodafone Global M2M Platform provides KONE with an industry leading global M2M elevator monitoring solution.

Business benefits

  • Establishes a real-time library of global operational data allowing improvements in equipment safety and in maintenance service quality
  • Allows proactive servicing and reduces elevator down-time
  • Facilitates SIMs to be pre-installed at the factory and activated onsite, reducing commissioning and implementation time
  • Consistent, predictable and manageable singular global contract, rather than multiple disparate connectivity agreements

"We want to be the best maintenance partner for our customers and provide a high quality level of services. Vodafone’s M2M solution really helps us to meet that aim." Thomas Hietto,

Senior Vice President, Maintenance Service Business, KONE Corporation