Vodafone Contact Centre

Get closer to your customers

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Overview

Better connect with your customers for an enhanced, consistent customer experience across all channels. Our Contact Centre solutions enable you to interact with them cost-effectively and to build closer, longer-lasting relationships.

Every day, Vodafone’s hosted contact centre services handle millions of minutes of contact centre calls for large enterprise and public sector organisations.

About Vodafone Hosted Contact Centre

Get closer to customers by providing choice in how they communicate with you. Ensure they get put through to the right person to help them. Obtain new customer analytics and insights that grow business and deepen customer relationships. Respond to peaks in demand more effectively. Meet compliance obligations. And all this while managing costs more efficiently.

Vodafone Hosted Contact Centre provides an integrated portfolio of cost-effective contact centre applications in a highly secure, reliable and scalable cloud environment. Applications your organisation can use as and when needed.

We complement our basic contact centre solution with options for managed Media Recording and Workforce Optimisation, Multi-channel Applications, and several Reporting and Data Analytics solutions to measure and manage your contact centre performance.

We can also help you maximise the value of your existing contact centre assets, while charting a path to adaptable, future-proof, cloud based solutions.

Business benefits

Vodafone Hosted Contact Centre offers advanced technologies that represent a major step up in our contact centre capability.

  • Achieve a consistent multi-channel experience, however your customers prefer to communicate with you.
  • Increase customer satisfaction and loyalty, build trust and enhance brand image.
  • Reduce capital costs and move to a pay-for-what-you-use opex-based model.
  • Improve process efficiency and the cost of customer acquisition and servicing.
  • Shape future products, services and processes using analytics and reporting to help understand customer behaviours and preferences.
  • Maximise skilled resources across the business with powerful tools that maximise up-sell and cross-sell opportunities and resolve customer issues faster.
  • Enjoy single provider simplicity – consultancy, integration, migration, comprehensive support, a straightforward contract, and scalability as your needs change.