The gap between user desire for mobility and business need for control is growing. So what role can enterprise mobility management play in bringing calm to an increasingly complex environment?
Mobility has never been higher on the IT agenda, nor has the need to manage it strategically ever been greater. With just under half of employees now using two or more devices a week for work1, mobile technology has become part and parcel of our everyday working lives. It helps people remotely access VPN networks, video conference colleagues when working abroad and remotely collaborate as a team on presentations and reports.
And while mobile technology brings the promise of improved workforce productivity and potential cost savings, to the CIO mobility comes with risk. Technology keeps advancing, as do the operating systems and applications that come with it. People’s expectations of how, where and what they can work on keep changing. Consumer trends such as smartphones, tablets and now wearable devices keep creeping in to the workplace. This creates greater need to establish a bring your own everything (BYOx) culture. And all the while C-Suite awareness of and demand for greater security measures to protect corporate data against vicious malware attacks, cyber-threats and potential vulnerabilities keeps growing.
So what can enterprise mobility management do to take the pressure off IT decision makers?
What can EMM do for me?
Enterprise mobility management (EMM), the combination of tools, services, processes and policies used to manage and maintain the use of mobile devices within an organisation, provides businesses with a way to stay in control of mobile technology.
Those tools and services can be selectively applied according to business need and at any stage in a business’s mobility journey. That might mean developing the initial strategy, helping with the technical implementation or managing the day-to-day.
EMM can be simplified into three core areas:
- Managing devices: Businesses can outsource managed mobile devices throughout their lifecycle, from staging to deployment, in-use support and maintenance through to upgrades, returns, repairs and decommissioning
- Supporting choice: With more employees bringing devices, applications and operating systems into the workplace, EMM enables businesses to manage and control all devices connecting to the corporate infrastructure properly and securely. Not only that, but at the device level, businesses have the control to separate corporate and personal data
- Providing all-encompassing support: From device migration and risk assessment, to security and policy definition, EMM provides businesses with total support, professional services and the consulting needed to confidently embrace a BYO culture in a way that mitigates the risks
EMM used to be seen as a set of tools which could track devices and lock or wipe them if they were lost. Today the landscape has become more complex. EMM has evolved into a way of making sense of and reacting to that changing landscape. It has become a means of meeting business challenges and driving business transformation. All in a way that can be managed and evolved over time.
With the support of the right EMM provider, the CIO can turn mobility from a potential risk into a business advantage. Having total support throughout the mobile lifecycle can also provide the breathing room to take a step back and consider all of the benefits and security implications of enterprise mobility in a strategic way.
1 BAE Systems Applied Intelligence 2013 ↩