The pace of technological change in the workplace means perpetual business transformation is now the norm. The speed at which organisations adapt is the difference between winning and losing in this competitive environment. Here we explore the choice facing businesses today: play continuous technological catch-up, or take the Ready Business approach.
What is a Ready Business?
Political upheaval, global financial crises and new technological innovations cannot always be predicted. A Ready Business is confident it can meet the challenges and changes that we cannot foresee today. Being a Ready Business means having the operational agility to protect and adapt to the unknown when it arises. By putting mobile at the heart of enterprise ICT strategy and enabling intelligent connections across all of an organisation’s infrastructure and data, a business can be ready for anything.
The challenges of tomorrow
So where are these challenges going to come from and what do CIOs need to do to recognise and manage them? To gain first-hand insight Vodafone spoke with more than 1,000 business and IT professionals spanning a wide range of geographies, sectors and industry sizes. Vodafone asked them a number of questions about what factors they thought would be most important in the next five years.
Greater efficiency through a mobilised workforce and selective investments still a top priority
- 76% of multinational corporations quote the better managing of operational costs as one of their top three ICT priorities
- 50% of decision makers mention enabling a flexible workforce is a high priority
The ICT agenda is evolving and becoming more strategic
- 69% want to integrate fixed and mobile as a top three priority
CIOs are now conflicted between flexibility and security
- 79% of decision makers state that data security will be a high priority for the next three years
- 82% prioritise security for remote workers
- 62% of smartphone users do not protect their phone
Businesses clearly see the benefits of mobilising the workforce, but worry about the data security challenges this brings. By adopting new technologies, businesses can embrace mobility confidently and in doing so drive the agility, connectivity and customer experience required to plan for a continually changing business world.
To increase operational agility, resilient communications infrastructure should be put in place across fixed networking, mobility and hosting services, ensuring businesses are equipped to react quickly to new opportunities. Deploying visibility and control systems can give businesses the ability to manage total communications spend and usage. Consolidating suppliers will also help drive economies of scale and pave the way to embracing unified communications.
Enabling better connected employees is a core tenet of a Ready Business. This is achieved by investing in mobile ICT solutions to increase employee connectivity and mobile and flexible working across multiple devices. Of course a key part of any successful mobile working strategy is implementing security systems, which mean that no matter what device an employee works on, corporate data is never compromised. Converging cloud and communications services can also help to ensure employees can work and collaborate more effectively.
Multi-channel contact centres are transforming the customer experience. New innovations in machine-to-machine (M2M) technology can help give competitive advantage through new products, services and business models. And in the new age of mobility, analytics and mobile payments will play an increasingly important role in directly connecting with consumers.
By embracing the technologies and strategies that enable businesses to deal with the unforeseen changes they will face in the future, businesses can become a Ready Business – one with connectivity at its heart, powered to succeed today, and always prepared for tomorrow.