What are the key strategies for enterprise collaboration?

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More and more enterprises are realising the benefits of mobile flexible working.

With more and more enterprises realising the benefits of mobile flexible working, creating a suite of collaborative apps to increase productivity is vital. But what apps do people need to get their jobs done? A Forrester report, Mobilise Your Collaboration Strategy, has identified eight “must have” categories of mobile collaboration apps.

  1. Email and calendars. Email is the most important mobile app. According to Forrester, 87% of smartphone workers use email on their devices, and collectively, they do 32% of their email on a smartphone.

  2. Document-based collaboration. Mobile workers need to be able to access their documents while out of the office on any of their devices.

  3. Web conferencing. According to Forrester, 18% of information workers and 34% of senior staff use web conferencing at least weekly.

  4. Activity streams. Forrester thinks that activity streams are becoming a critical resource for organisations that work collectively: sales teams, project teams, and executive staff, for example. Mobile support is vital.

  5. Presence and chat. Knowing whether a colleague is available or not. Forrester expects adoption to accelerate. These types of features are often also often included in other mobile collaboration tools.

  6. Social collaboration. In this category, Forrester includes access to internal blogs, wikis, community sites, and social networks from a tablet or smartphone.

  7. Expertise location. Forrester says that this type of application is on the rise as firms look for ways to make mobile employees productive by helping them identify experts from anywhere. This type of app brings together presence, notifications and social profiles.

  8. Video conferencing. Skype has some 170 million active monthly users, and 39% of those people use Skype for work. Web conferencing vendors are also adding video capabilities to their products.

  9. In the next part in our series on enterprise collaboration we will look at innovations in mobile business apps and how they are driving enterprise collaboration across these 8 categories.