Leading Industry analyst firm, Frost & Sullivan, names Vodafone the 2015 European Hosted IP Telephony/UCC and Hosted Contact Center Company of the Year.
We have been recognised as company of the year by Frost & Sullivan for our “visionary strategy and effective execution” and for demonstrating excellence in growth, innovation, and leadership. Frost & Sullivan cited Vodafone’s broad solutions portfolio and compelling functionality delivered at competitive price points.
Here is Frost & Sullivan’s own summary of Vodafone’s performance:
“For the second consecutive year, Vodafone has earned Frost & Sullivan’s Company of the Year award for its considerable accomplishments in the European cloud communications and contact center market. Factors that have contributed to Vodafone’s success include: ability to address unmet market needs; development of visionary scenarios based on in-depth understanding of mega trends; strong financial performance; price/performance value; superior customer purchase experience; and brand equity.”
Vodafone was assessed using Frost & Sullivan’s customised Decision Support Scorecard – a method that benchmarks the company against competitors in two key areas Visionary Innovation & Performance and Customer Impact. Vodafone outclassed its competitors in both performance areas and emerged as the clear leader overall.
“It’s great to get this external recognition that we have both developed the capability our customers want, and get it right when it comes to delivering this for our customers. Having great solutions and great delivery is our aim, we believe this is what really matters,” said Jeni Mundy, Group Enterprise Product Management Director, Vodafone.”