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A white paper examining the current opportunities and barriers in seeking to control telephony expenditure. In particular it looks at the experience of African multi-national corporates (MNCs) and compares this t other major markets in Europe, Asia-Pacific and the USA.

A recent survey of African multi-national enterprise businesses found that the three biggest "pain points" facing today’s CIO are:

  • the lack of visibility and control of telephony expenditure
  • the growing issue of flexible or mobile working
  • maintaining data and network security in an environment of growing workforce mobility.