What do senior UK executives think about digital transformation? This infographic is based on joint research between Vodafone and the Contact Centre Association
The pace of technological innovation continues to be rapid. Customers have become increasingly tech savvy and have high expectations for the speed, simplicity and effectiveness of customer service via social media and mobile devices.
This infographic visualises the perceptions of digital transformation of senior executives from a wide range of organisations in the UK. The results are based on a joint research between Vodafone and the Contact Centre Association. (CCA Industry Council Benchmarking Survey Digital Transformation, June 2015)