Through a single service and supplier model we can help you reduce the cost and complexity of managing your communications worldwide with clear accountability, economies of scale and optimised resources.
Hybrid WAN management
We can help you transition, manage and operate complex hybrid WAN infrastructures. This covers the spectrum from network, device and router management, through to service, incident, helpdesk, security, invoice and contract management. Link to Fixed Data Networking product page. Link to Telecoms Management portfolio page
Similarly, through our market-leading managed mobility capabilities, we can manage every aspect of our customers’ mobility infrastructures, including devices, connectivity, helpdesk, device management and security. This enables customers to move to new mobile operating systems, devices or charging models at a time that is right from them. Provide link to Enterprise Managed Mobility Services portfolio.
Single service & supplier model
Through a single supplier model you’ll be able to realise altogether more value by consolidating and rationalising your telecoms spend, tracking performance and driving continuous improvement. All of which will help your organisation achieve operational excellence, wherever you do business.
Single commercial model
We aim to help you reduce your costs and supplier complexity wherever possible, with multi-country fixed and mobile consolidation tariffs and the ability to pool usage across countries or devices per user.
Single contract framework
Our Master Services Agreement (MSA) simplifies contracting, supply chain and invoicing processes, while allowing you to harmonise your global communications contracts.
Single SLA framework
We offer a standardised global SLA framework for mobility in 30 countries together with a series of SLAs covering fixed voice and fixed data services, cloud and M2M services. This helps to ensure there are clear expectations around service quality and delivery.
Single global helpdesk
We provide a 24/7 central point of contact across more than 50 countries to handle the end-to-end management of service requests, inventory, incident and problem management from your helpdesk and approved contacts. So when an issue arises, we can take care of it for you. Alternatively, if preferred we can provide country-by-country local helpdesk support.
Whatever your road to global business growth, Vodafone Global Enterprise is ideally positioned to manage the telecoms lifecycle on your behalf, leaving you free to focus on your core business.
- Vodafone and Aviva strengthen and deepen 17-year relationship with new contract
- Vodafone and Premier Foods deliver a platform for business innovation
- Ensuring a successful and consistent fixed line service implementation across Europe - Iron Mountain takes a firm grip on service quality and costs
- Vodafone wins hat-trick of contracts with International SOS