Vodafone Managed BlackBerry Services

A hosted and fully managed service for your enterprise BlackBerry environment

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Overview

Reduce costs and simplify your supplier base

Vodafone Managed BlackBerry Services offers solutions to optimise your existing BES (BlackBerry Enterprise Server) hosting environment, or to transfer management for the service to Vodafone through a Hosted BES service, all provided with improved and consistent global SLAs, helpdesk and end-user support.

Whether you already manage your BES environment yourself or through third party providers, we can help you to reduce costs and simplify processes by integrating services with one supplier, letting your focus on running your business, rather than your mobile email platform.

How it works

Vodafone Managed BlackBerry Services include a choice of remote managed or fully hosted and outsourced BES solutions that relieve the burden on your IT staff. They make outsourcing easier, reducing costs and increasing productivity.

With our hosted option, we take full end-to-end infrastructure and service responsibility for your BES solution providing an optimised service with high availability 24/7 to an agreed SLA.

Our remotely managed options include full management, monitoring and everyday administration. We also provide global managed support for your BES infrastructure. For a simple per user, per month fee, Vodafone Helpdesk-to-Helpdesk Managed Support provides immediate access to our team of IT and BES experts, whether on a 24/7 or core business hours basis.

We offer a choice of commercial models based on a simple monthly fee (plus set-up charges).


Benefits

Global, end-to-end, single-supplier, managed service

Vodafone Managed BlackBerry Services can handle all elements of BlackBerry and BES management, including platform management and hosting, remote monitoring and virtual administration, global managed support, mobile airtime/connectivity and device provision.

This brings a range of benefits including improved service availability and performance. You get clear service ownership and a single point of contact, along with peace of mind through agreed SLAs. In particular, we remove the management burden for non-core activities, such as BES administration, training, support, monitoring and hosting.

In operational terms, we deliver maximum service uptime and less impact from outages. You can predict and mitigate future problems and improve the user experience by resolving issues more quickly. You can easily scale the solution to add new users as required. And of course, because we offer end-to-end management, there are no grey areas as to who is responsible.

This means you can redeploy your IT assets and resources to more strategically important issues.

Vodafone can provide a global, end-to-end single supplier managed service for all elements of BlackBerry® & BES management, including:

  • BES platform management and hosting
  • BES remote monitoring and virtual administration
  • Global managed support
  • Mobile airtime/connectivity
  • BlackBerry® device provision

Benefits to the customer include:

  • Improved service availability and performance
  • Clear service ownership and single point of contact
  • Peace of mind through agreed SLAs
  • Removal of the management burden for non-core activities – eg BES admin, training, support, monitoring, hosting
  • Redeployment of IT assets and resources
  • Maximum service uptime, reduced impact from outages
  • Predict and mitigate future problems
  • Improved end-user experience through faster incident resolution
  • Ability scale solution to add new users
  • End-to-end management – no grey areas

Additional information:

Data Centres

The services are provided through our dedicated, world class data centres based in Europe, North America and Asia that provide the highest standards of physical security and protection.

Support Centres

Support is provided from our Technical and Customer operations centres, providing round the clock access to our technical experts.

Reporting

A web based dashboard provides detailed reporting on all monitored aspects of your BES infrastructure.

Performance monitoring

We provide continuous analysis and monitoring of performance metrics to optimise performance of the BES service, with regular customer service reviews to discuss service usage and availability.